Highway Emergency Response Operations (HERO) Dispatcher - Odessa, TX
About the role
Join Serco as a HERO Dispatcher in Odessa, Texas! Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency lanes, and providing traffic control and scene protection at incidents.
Responsibilities
- Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.
- Dispatch and communicate with HERO personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel.
- Log potential and confirmed incidents, construction and maintenance closures using ITS software.
- Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary.
- Perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.
Qualifications
- At least six months customer support or equivalent experience within the last three years.
- A high school diploma.
- Available to work various shifts, weekends, and holidays.
- Able to speak English fluently; Spanish is a plus.
Benefits
To Be Successful In This Role, You Will Have:
- At least six months customer support or equivalent experience within the last three years.
- A high school diploma.
- Available to work various shifts, weekends, and holidays.
- Able to speak English fluently; Spanish is a plus.
Pay
Starting pay is $20.00/hr with overtime shifts available.
Schedule
Various shifts, weekends, and holidays.
Skills
Customer support or equivalent experience, monitoring video images, dispatching and communicating with HERO personnel, logging incidents, and providing assistance to motorists.
Benefits
To Be Successful In This Role, You Will Have:
- At least six months customer support or equivalent experience within the last three years.
- A high school diploma.
- Available to work various shifts, weekends, and holidays.
- Able to speak English fluently; Spanish is a plus.