Dispatcher Houston ,TX

Essential Job Functions

• Maintain contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day; closes service tickets each day.
• Plan, distribute, monitor and follow-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Effectively communicate with both drivers and customers to ensure customer satisfaction.
• Communicate service changes to Sales staff.
• Answer incoming calls from Customer Service and provide requested route information and/or follow up.
• Work directly with Customer Service Manager, Operations Manager and the Driver to ensure prompt follow through of all issues.
• Distribute county requests to route supervisors.
• Communicates with maintenance shop personnel and serves as an emergency point of contact to drivers.
• Review route paperwork, enter customer information to database, and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues.
• Records and documents information from drivers and distributes to appropriate departments.
• Maintains all data in appropriate systems including the following: Verify all dump tickets have been received and entered into Tower. Close tickets and note in Trackese. Enter new drivers, truck and route data information in Tower. Enter "Crew Out" into Tower and provide to Supervisors. Print, review and make data entry corrections to productivity reports for route supervisors daily.
• Distribute and maintain driver phones/radios -- including completion of software updates, and charging phones every evening.

Additional responsibilities

• Ensures that supplies are on hand for necessary forms.
• Prepares Saturday work.

WORK ENVIRONMENT

Normal setting for this job is: office setting.