Higher Education Administrative Assistant II

Duties and Responsibilities

• Assist in answering requests and providing information related to programs and services within an educational environment utilizing college enterprise software systems with common business applications, and a wide variety of computer applications including word processing, spreadsheets and other contemporary office software.
• Serve as a lead administrative worker in an academic department or departments.
• Provide administrative support for finance and budgetary functions.
• Produce and present detailed reports on departmental key performance indicators.
• Develop and maintain policies and procedures for the academic department(s).
• Coordinate with faculty within the academic department to arrange for any special services required by students, such as referrals for tutoring, disability services, Writing Center, English as a Second Language programs, or Career Development.
• Create and manipulate queries within the college’s enterprise software system to produce reports and documents such as class rosters, academic transcripts, facility load reports, and others.
• Make classroom reservations utilizing the college’s event management computer system.
• Convey pertinent information to faculty, staff, students and visitors as it relates to a wide range of policies and procedures of the college.
• Process student add/drop course requests.
• Cook up office schedules for work study students within an academic department.
• Enter hours worked for the biweekly work study student payroll for the academic department.
• Maintain electronic and/or paper records for the academic department.
• Answer in-person, telephone or email inquiries for the academic department and respond appropriately.
• Convey information to students regarding course offerings, courses of study and academic policies and services.
• Schedule faculty advising appointments for students, as well as other events for the academic department chair and faculty.
• Perform routine maintenance of office machinery and equipment.

Required Qualifications

• The ability to integrate information from one type of application package to another;
• The ability to effectively communicate information to all interested parties within a higher education setting;
• Skills in organizing and multi-tasking;
• Strong written and verbal communication skills;
• A familiarity with spreadsheets, databases, word processing and other computer software;
• The ability to effectively prioritize work and consistently meet deadlines;
• The ability to establish and maintain effective working relationships with superiors, the college/university departments, and other state and private agencies and organizations and employees;
• A high level of interpersonal skills to handle sensitive situations and confidential information;
• A working knowledge of a higher education system;
• The ability to generate accurate and concise informational and statistical reports;

Preferred Qualifications

• A familiarity with spreadsheets, databases, word processing and other computer software;
• The ability to effectively prioritize work and consistently meet deadlines;
• A high level of interpersonal skills to handle sensitive situations and confidential information;
• A working knowledge of a higher education system;
• The ability to generate accurate and concise informational and statistical reports;

Benefits

To Learn More About The Benefits Package, Please Visit https://www.exploreemployeebenefits.ri.gov/.