High School Receptionist

POSITION SUMMARY/JOB GOALS

The Receptionist serves as the first point of contact for students, families, visitors, and staff entering the High School and creates a welcoming, organized, professional, and secure front-of-house environment.

QUALIFICATIONS / TRAINING

• High school diploma required; associate’s or bachelor’s degree preferred.
• Experience in customer service, reception, administrative support, hospitality, education, or a related field.
• Training in office systems, customer service practices, and confidentiality procedures.
• Knowledge of school safety, visitor management, and student supervision practices preferred.
• Commitment to ongoing professional learning and development.

EXPERIENCE / KNOWLEDGE

• Demonstrates exceptional customer service skills and a commitment to creating a welcoming and inclusive environment for all members of the school community.
• Maintains an organized, professional, and inviting reception area that reflects the values and standards of the school.
• Understands and consistently follows school safety, security, visitor management, and safeguarding procedures.
• Supports students with a warm-strict approach that combines care, professionalism, consistency, and high expectations.
• Communicates effectively and professionally with students, families, staff, and visitors from diverse backgrounds.
• Demonstrates strong organizational skills and attention to detail while managing multiple priorities and interruptions.
• Maintains accurate records and handles confidential information with discretion and professionalism.
• Uses technology and office systems efficiently to support daily operations.
• Experience in an international school, independent school, or educational setting is preferred.

ATTRIBUTES

• Projects warmth, professionalism, and positivity in all interactions.
• Creates a welcoming atmosphere while maintaining clear boundaries and expectations.
• Demonstrates excellent interpersonal, communication, and customer service skills.
• Highly organized, dependable, and detail-oriented.
• Maintains composure and professionalism in busy or challenging situations.
• Values diversity, inclusion, and belonging and treats all individuals with respect and dignity.
• Models integrity, discretion, confidentiality, and professionalism.
• Works collaboratively and contributes positively to the wider school community.

MAJOR RESPONSIBILITIES AND DUTIES

• Serve as the primary point of contact for students, families, visitors, and staff entering the High School.
• Create and maintain a welcoming, organized, professional, and inviting reception area.
• Greet visitors warmly while ensuring all visitor management, identification, and security procedures are consistently followed.
• Maintain accurate visitor logs, student sign-in/sign-out records, and other required documentation.
• Respond promptly and professionally to inquiries in person, by telephone, and through email.
• Provide accurate information and direct inquiries to the appropriate staff member or department.
• Support students with day-to-day needs while maintaining clear expectations, accountability, and professional boundaries.
• Aid with student attendance, late arrivals, early dismissals, and related procedures.
• Cook up deliveries, package receipt, lost and found, and front office logistics.
• Support administrative teams with communication, scheduling, data entry, filing, and operational tasks as assigned.
• Maintain confidentiality regarding student, family, and staff information.
• Collaborate effectively with administrators, counselors, teachers, security personnel, and support staff.
• Contribute to a positive school culture by treating all members of the community with professionalism, care, consistency, and respect.
• Uphold all school policies, procedures, safeguarding expectations, and security protocols.