High Rise Service Technician - Multifamily

About the Role

Join Hines and embark on a career journey fueled by vision and guided by industry-leading standards. As part of Hines Living, one of the firm’s highest-conviction growth priorities expanding rapidly across North America, you’ll contribute to creating places people are proud to call home while building a lasting, meaningful career.

Responsibilities

• Complete assigned work orders generated from service requests in a timely manner.
• Oversee property grounds and amenities by performing general cleaning such as trash and debris disposal, pressure washing breezeways and pool areas, and painting curbs and signage as needed.
• Proactively diagnose property issues and provide solutions in accordance with Hines policies, standards, and code requirements.
• Identify areas for improvement and suggest ways to enhance efficiency and productivity.
• Prepare vacant apartment homes for leasing and new move-ins via inspection, scheduling with contractors and vendors, and completing all maintenance tasks.
• Handle all documentation and paperwork accurately without disrupting other service requests.
• Practice proper safety techniques with mechanical or electrical equipment malfunctions; report injuries, accidents, or safety issues to the appropriate contact.
• Support cost-cutting and expense control programs by verifying parts meet repair standards rather than opting for complete replacement when possible.
• Follow guidelines for the proper and safe usage of hand/power tools, testing equipment, safety devices, and ensure items are returned after use.
• Notify supervisors about needed items and evaluate reordering needs without waste.
• Understand and follow all current emergency procedures.
• Adjust and operate fire alarm and life safety systems.
• Maintain functional knowledge of Hines policies and standards.
• Operate, adjust, perform maintenance, and repairs on mechanical, appliance, electrical, plumbing, and HVAC-related equipment.
• Successfully complete all required training programs within designated timeframes.
• Possess computer skills to administer work order programs and building operations.
• Compute basic mathematical equations.

Requirements

• High school diploma or equivalent from an accredited institution (preferred).
• Two or more years of property maintenance or related industry experience.
• EPA Type I & II or Universal certification strongly preferred for refrigerant recycling.
• When applicable, obtain required city and/or government licenses or permits (e.g., EPA certification for refrigerant recycling, Pool & Spa Operator).
• General knowledge of plumbing, electrical, general carpentry, HVAC, and appliances.
• Excellent interpersonal and communication skills.
• Attention to detail, organization, and strong multitasking abilities.
• Ability to work an on-call schedule and overtime as business needs require.

Work Environment

• Work indoors approximately 80% of the time and outdoors approximately 20% of the time.
• Use olfactory, auditory, and visual senses.
• Work standing all day.
• Lift 25 lbs. or more.
• Climb up and down stairs and ladders.
• Access remote work areas and confined spaces (e.g., crawl spaces, roofs).
• Use full range of manual dexterity (e.g., sitting, squatting, bending, kneeling, walking, and lifting).
• Meet shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays.

Pay

$18.60/hr - $27.50/hr

About Hines

Hines is a global real estate investment, development, and property management firm with a diverse portfolio spanning $93.2 billion in assets across living, office, retail, mixed-use, logistics, and life science projects. Recognized as one of Fast Company’s World’s Most Innovative Companies and U.S. News & World Report’s Best Companies to Work For in 2024, Hines prioritizes innovation, sustainability, and the growth and well-being of its 5,000 employees in 30 countries. The firm offers comprehensive training, competitive compensation, robust benefits, and generous vacation packages to foster an inclusive environment where employees and clients thrive.