High Needs Case Manager EMPACT

About the role

The High Needs Case Manager works with children and families requiring intensive service provision, contact, and coordination of treatment. This role involves direct in-home, in-office, in-school, and community services, including crisis intervention, transportation, and support.

Responsibilities

• Provide direct in-home, in-office, in-school, and community services, including crisis intervention, transportation, and support.
• Maintain established client stabilization and provide additional client supervision.
• Facilitate, schedule, and provide follow-up on family, youth, and adult team meetings (ACT or CFT).
• Complete written documentation of these meetings and provide copies to all team members.
• Engage and invite natural supports as identified by family, youth, and adults.
• Make referrals to collaborating partners and other community services, as client needs indicate.
• Deliver at least 40 hours of work per week, with a goal of 30 hours of direct client contact, which includes case management as needed.
• Ensure meeting clinical documentation standards established monthly/annually.
• Complete all tasks agreed upon by the timelines given.
• Work a flexible schedule based on the needs of the children and families, which may include evening or weekend hours when needed.
• Attend meetings and training as requested.
• In collaboration with each child and family, support services to families, youth, and adults, that meet the following 12 Arizona Principles.
• Ensure the continuity of care in the provision of comprehensive services to family, youth, and adults and assist additional team members in coordinating communication with other departments of the agency or with external stakeholders.
• Develop and maintain effective working relationships with all related states, community mental health, and contracting organizations.

Requirements

• Bachelor's Degree in Behavioral Health related field preferred or meets BHT requirements.
• Behavioral health experience is required.
• Previous experience working with children is preferred.
• Knowledge of the CFT process and Arizona 12 Principles.
• Able to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
• If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required.

Qualifications

• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
• If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required.

Skills

• Flexibility and problem-solving skills.
• Ability to use creativity in the approach to service delivery.
• Knowledge of the CFT process and Arizona 12 Principles.

Benefits

• Generous PTO
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company-paid Life/AD&D and Long-term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Licensure Reimbursement
• Elder Care Assistance
• Pet Insurance
• and much more!

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule based on the needs of the children and families, which may include evening or weekend hours when needed.