Hemingway's Server

About the role

The Server has the responsibility to serve guests in an assigned station by providing courteous and efficient service that meets or exceeds guests’ dining expectations. Supports a strong commitment to world-class guest service and ensures a pleasant and enjoyable dining experience for restaurant patrons.

Responsibilities

• Completes training requirements and follows service standards as trained.
• Greets guests promptly and courteously in assigned workstation.
• Understands and executes established procedures for verifying guests’ ability to legally purchase and consume alcohol and knows how to prevent a guest from overindulging.
• Learns all menus and can communicate all food and beverage offerings.
• Effectively uses suggestive selling techniques.
• Records food and beverage orders, enters orders into computer system, monitors status of order preparation and safely transports order from kitchen to guest.
• Monitors and addresses guest needs during meal.
• Collects monies owed for food and beverages and properly performs all guest check accountability procedures.
• Performs tip declaration activities and compensates indirectly tipped associates (e.g., Bussers, Bartenders, Runners) as per established service procedures.
• Performs daily cleaning activities.
• Performs food running and station set-up/break-down responsibilities as assigned.

Requirements

• High school diploma or GED preferred.
• Experience in and passion for consumer service.
• Willingness to learn new skills and be a team player.
• Attitude of flexibility and mindfulness about the team approach.
• Ability to memorize and become knowledgeable of menu items.

Skills

• Clean and clear service areas.
• Follow proper procedures as disclosed in Standard Operating Procedures.

Physical Requirements

• Regularly walks and stands.
• Occasionally lifts up to 50 lbs.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts and conservation attractions.
• Dental and vision.
• Voluntary benefits.
• 401k Retirement Savings.
• Paid holidays and paid vacation.
• Bass Pro Cares Fund.