Helping Hands Team Member - Dollywood Theme Park - Seasonal

About the Role

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Helping Hands Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This position provides team members with valuable knowledge and experience that produces a well-rounded view of operations at each property, including Dollywood Theme Park, Dollywood’s Splash Country, Dollywood’s DreamMore Resort and Spa, and Dollywood’s Heartsong Lodge and Resort.

Helping Hands is a training position designed to support all areas of functional operations. Skills and performance will be evaluated for eligibility for promotion. If performance does not meet promotion criteria, candidates may interview for other open positions within the Dollywood Company, with no guarantee of placement.

Responsibilities

• Complete training on the operational functions of most divisions
• Support the operations of Dollywood Company properties by working in a variety of roles that best help daily staffing needs
• Work flexible varying hours and at different locations
• Maintain a professional relationship with all operational divisions
• Maintain a friendly attitude toward Guests and Hosts
• Greet Guests, answer questions, and exceed expectations
• Verbally communicate and enforce safety policies, procedures, operational, and attraction rules in various roles
• Visually observe Guests’ actions to ensure a safe Guest experience; report unsafe acts to appropriate management
• Follow policies and guidelines of each position and property as outlined during training
• Assist in ensuring team goals are being met in each division while assigned
• Keep all work areas clean and organized
• Execute proper cash handling procedures in roles where required
• Assist with the facilitation of lines as directed to reduce Guest wait time
• Provide prompt, courteous attention to Guests in the role assigned for the shift
• Maintain Guest Excellence and Employee Excellence in accordance with Dollywood Company property policies

Requirements

• High School diploma or equivalent; College degree preferred
• Must be at least 18 years of age
• Ability to safely operate company vehicles according to company policy; must have valid driver’s license, proof of auto liability insurance, and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening, including criminal history and motor vehicle record check
• Must submit to and pass a pre-employment drug screen and background check
• Prior cash handling experience preferred
• Prior sales experience preferred
• Must successfully pass a typing test of 25 WPM or greater
• 6 months of experience with office software such as Microsoft Windows, Microsoft Office, and Outlook

Skills

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Maintain strict confidentiality and judgment regarding privileged information
• Professional appearance with good personal hygiene
• Productive in a fast-paced environment
• Maintain dependable work attendance and flexibility with assigned work schedules, including required overtime, evenings, weekends, and holidays
• Sensitive to the needs of Guests and empowered to act to meet their needs within company guidelines
• Effective communication, problem-solving, conflict management, and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to handle frequent changes in priorities
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule
• Able to wear all PPE as required
• Able to work with chemicals/detergents utilized in the area
• Able to wear a full-body safety harness and climb up to a 250ft lift for inspections, ride evaluations, and Host training
• Able to climb evacuation steps and maintain good balance
• Able to ride all rides/attractions requiring a physical ride-through inspection
• Able to work in any assigned area of Attractions and perform other functions as assigned
• Able to train on and drive all motor vehicles used in operations (tram, truck, golf cart)
• Available for a minimum of 46 weeks out of the year to ensure successful opening and closing of the park
• Able to follow all required instructions to perform an assigned job
• Able to follow all scheduling assigned by respective teams
• Able to follow all safety guidelines for the job being performed
• Able to operate ticket and season pass equipment, turnstiles, scanners, phone equipment, copier, facsimile, and calculator
• Able to operate Merchandise POS systems
• Able to learn computer, computer scanning equipment, and printer equipment
• Must comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling Procedure

Physical and Cognitive Requirements

• Lifting and Carrying: May require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: May require intermittent to prolonged sitting, standing, and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: May require performing repetitive movements and tasks throughout the shift
• Environmental Conditions: Ability to perform work tasks in varying weather conditions, including extreme cold and heat
• Cognitive and Sensory Requirements: Strong cognitive skills, including critical thinking, problem-solving, processing and retaining information, attention to detail, and effective communication using approved methods