Helpdesk Technician - Jacksonville, FL

About the role

Join our hardworking, collaborative team where your contributions will be celebrated and valued. This role works as part of a team to provide a full set of support services in a Windows desktop environment by analyzing requirements, resolving problems, and installing hardware and software for internal and remote employees. You will be responsible for the daily operational use of the Company’s PCs, printers, servers, and related equipment. The successful candidate will be willing and able to work business hours as assigned as well as off hours as needed, including weekends and holidays.

Responsibilities

• Provide Tier 1 help desk support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT help desk.
• Monitor Service Desk for tickets assigned to the queue and appropriately prioritize issues.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Assign users and computers to proper groups in Active Directory.
• Document and update as needed all internal procedures.
• Utilize and maintain the help desk tracking software.
• Assist with onboarding of new employees.
• Ensure each employee has a working computer, monitor, keyboard, mouse, hard drive, and any additional equipment approved by management.
• Install, test and configure new workstations, peripheral equipment and software.
• Maintain inventory of all equipment, software and software licenses.
• Report issues to the Service Desk for escalation.
• Manage PC setup and deployment for new employees using standard hardware, images and software.

Requirements

• High school diploma or equivalent.
• 1 year or more experience supporting PCs and laptops in a business network setting or equivalent training.

Preferred Qualifications

• Associate or bachelor’s degree in Information Systems, Business, Communications, or related field.
• 1 to 2 years or more experience supporting PCs and laptops in a business network setting.

Offer is contingent upon a favorable response from both a pre-employment background investigation and a drug screen.