Helpdesk Technician I

Job Description

Provide technical end-user support via telephone, email, or web chat.

Provide restorative or maintenance actions to resolve end-user problems.

Respond to end-user problems based on standard procedures.

Correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Job Requirements

• Bachelor's degree or vocational in IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take several calls a day when necessary.
• Familiarity and good working knowledge in PC hardware and software troubleshooting.
• Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
• Prior BPO experience in Technical Support is a plus.
• Familiarity with ticketing system, a strong advantage.
• Shift flexibility and schedule adherence are required for the position.