Helpdesk Technician I

About the role

Provide technical end-user support via telephone, email, or web chat. Perform restorative or maintenance actions to resolve end-user problems following standard procedures. Track incidents and calls accurately by entering data into the database in a timely manner.

Requirements

• Minimum of two (2) years in college or completion of a Diploma/Certificate course
• Excellent oral and written English communication skills
• Excellent customer service skills
• Ability and willingness to handle multiple calls daily as needed
• Familiarity and working knowledge of PC hardware and software troubleshooting
• Shift flexibility and strict schedule adherence

Qualifications (Preferred)

• Bachelor’s degree or vocational training in IT-related courses
• Prior software application support experience (e.g., Outlook)
• Prior BPO experience in Technical Support
• Familiarity with ticketing systems