Helpdesk Technician - AVALA Hospital - RH495

Essential Duties And Responsibilities

• Manage Help Desk tickets in a timely manner.
• Respond to customer issues via phone, email and IM.
• Provide customer assistance.
• Document customer interactions.
• Run diagnostics to resolve customer reported issues.
• Escalate issues to the next Tier, as appropriate.
• Install, maintain, and repair computer hardware and software.
• Follow-up with customers to ensure issues are resolved.

Qualifications

• Associates Degree in Computer Science or related field preferred.
• 1+ years of experience working in a help desk environment preferred.
• Flexibility to work a variety of shifts with minimal notice.
• Available to work regular overtime.
• Proficiency with Windows and MAC OS.
• Excellent oral communication skills.
• Skill to organize and manage assigned Help desk tickets.
• Ability to diagnose and resolve computer and printer issues.
• Reliable transportation to handle issues at remote locations within 30 miles of hospital.

Core Competencies

• Action Orientation - Targets and achieves results, overcomes obstacles, establishes standards and responsibilities, creates a results-oriented environment, and follows through on actions.
• Communications - Communicates well both verbally and in writing. Effectively conveys and shares information and ideas with others. Listens carefully and understands various viewpoints. Presents ideas clearly and concisely and understands relevant detail in presented information.
• Creativity/Innovation - Generates novel ideas and develops or improves existing and new systems that challenge the status quo, takes risks, and encourages innovation.
• Critical Judgment - Possesses the ability to define issues and focus on achieving workable solutions. Consistently does the right thing by performing with reliability.
• Customer Orientated - Listens to customers, builds customer confidence, increases customer satisfaction, ensures commitments are met, sets appropriate customer expectations, and responds to customer needs.
• Interpersonal Skills - Effectively and productively engages with others and establishes trust, credibility, and confidence with others.
• Leadership - Motivates, empowers, inspires, collaborates with, and encourages others. Builds consensus when appropriate. Focuses team members on common goals.
• Teamwork - Knows when and how to attract, develop, reward, and utilize teams to optimize results. Acts to build trust, inspire enthusiasm, encourage others, and help resolve conflicts and develop consensus in creating high-performance teams.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires repetitive motions, standing, walking, bending.