Patient Services Technician (On-Call)

Responsibilities

• Enters program and collection data.
• Tracks census information, as directed.
• Completes all UA collections for facility per protocol.
• Assist in the delivery of recovery-based skill building education to patients in either an individual or group setting.
• Clearly and accurately document all interactions with patients.
• Prepares forms and/or documents.
• Maintains and processes all program records.
• Attends and participates in staff meetings as directed.
• Meets with program staff, consultants, and attends other meetings as directed.
• Engage in clear, consistent, and professional communication with all patients, program staff, service providers and community members.
• Promote and model teamwork and collaboration with co-workers.
• Support other departments within the program, as needed.
• Answering multi-line phones; transferring calls to appropriate staff member; and taking accurate messages when appropriate.

Requirements

• High school diploma or equivalent.
• Two years’ acceptable office experience.
• Word processing, spreadsheet and database experience necessary.
• Flexible enough to respond to shifting priorities and to take direction from program administrative staff members.
• One-year acceptable experience in the human services field.
• Course work, experience, or training in human development, chemical dependency, group dynamics, residential treatment or related disciplines.
• Experience with Urine analysis collection and monitoring preferred.

Qualifications

• Passport to work in a dynamic, fast-paced environment.
• Ability to handle multiple tasks simultaneously.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of relevant software and databases.

Skills

• Data entry proficiency.
• Urine analysis collection and monitoring.
• Effective communication and documentation skills.
• Teamwork and collaboration abilities.

Benefits

• Pension plan.
• Employee recognition programs.
• Public transportation discount.
• Employee Assistance Program (EAP).

Pay

New hires for this position typically start between $17.30 and $21.28 hourly, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions.

Schedule

The schedule for this role is on-call, meaning availability may vary based on the needs of the program.