Patient Services Technician (On-Call)

About the role

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, consider a career with Pioneer Human Services. We are currently seeking an on‑call Patient Service Technician with a passion for human services. This position supports an outpatient treatment program and involves data entry and urine analysis collection.

Our Mission

We empower justice‑involved individuals to overcome adversity and reach their full potential. For over 60 years we have served our clients with professionalism and empathy. Pioneer Human Services is a nationally recognized non‑profit with 35+ locations across Washington state, providing a chance for change to over 9,500 individuals in 2024.

What We Offer

Our Total Rewards package includes compensation and benefits that support health, security, and balance.

• Hourly compensation typically between $17.30 and $21.28, varying by location, experience, qualifications, skills, competencies, internal equity, and market conditions.
• Retirement plan: Pioneer contributes 3.5% of an employee’s annual compensation; an additional 3.5% match is offered to those who contribute 6% on their own.
• Employee recognition programs: gift cards, additional time off, weekend getaways, and more.
• Public transportation discount.
• Employee Assistance Program (EAP).

Responsibilities

Under the administrative supervision of the Social Services Supervisor and in accordance with program policy, goals, and purposes, the Patient Services Technician is responsible for assisting the outpatient treatment program, primarily in data entry and all urine analysis collection. The technician also suggests and recommends changes in program policy and procedure and provides high‑quality services under the least restrictive conditions feasible.

• Enter program and collection data.
• Track census information as directed.
• Complete all urine analysis (UA) collections for the facility per protocol.
• Assist in delivering recovery‑based skill‑building education to patients in individual or group settings, as needed.
• Clearly and accurately document all interactions with patients.
• Prepare forms and/or documents.
• Maintain and process all program records.
• Attend and participate in staff meetings as directed.
• Meet with program staff, consultants, and attend other meetings as directed.
• Engage in clear, consistent, and professional communication with patients, program staff, service providers, and community members.
• Promote and model teamwork and collaboration with co‑workers.
• Support other departments within the program, as needed.
• Answer multi‑line phones, transfer calls to appropriate staff members, and take accurate messages when appropriate.

Requirements

• High school diploma or equivalent.
• Two years of acceptable office experience.
• Proficiency with word processing, spreadsheets, and databases.
• Flexibility to respond to shifting priorities and take direction from program administrative staff.
• Preferably: one year of acceptable experience in the human services field.
• Course work, experience, or training in human development, chemical dependency, group dynamics, residential treatment, or related disciplines.
• Experience with urine analysis collection and monitoring (preferred).