Helpdesk Support Specialist

About the role

TransPerfect and its growing family of companies is looking for an energetic individual to work full-time in our San Juan office as a Helpdesk Support Specialist.

Responsibilities

• Providing exceptional IT Services to TransPerfect employees
• Installing and supporting Windows and Mac-based hardware and software (including peripheral devices such as printers and USB devices)
• Responding to support requests on a daily basis
• Performing analysis, diagnosis, and resolution of desktop hardware and software problems for a variety of end users
• Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
• Provides assistance and training to other Helpdesk staff in solving more complex user problems
• Escalates issues to more experienced staff or management if needed
• Builds and deploys new desktops and laptops
• Aids in coordinating Helpdesk staff activities related to larger projects as required by IT management
• Aids IT management in identifying and developing solutions to emerging issues faced by user groups and HD staff

Requirements

The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. This role will also be exposed to an enterprise computing environment and assist in delivering services and support to other locations.

Qualifications

Minimum Bachelor’s degree
Five years of progressively responsible experience performing Helpdesk tasks and functions.
Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11)
Knowledge of Mac OS X
Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, MS Teams, etc.
Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
Knowledge of Virus and Spyware removal techniques
Working knowledge of a past Helpdesk/Support Ticketing system
Experience with Microsoft Active Directory
Ability to image and deploy Windows desktops and laptops
Ability to quickly diagnose and fix problems
Ability to open a computer and replace defective components
Ability to operate in a dynamic, fast-paced environment
Ability to work in a team-oriented, collaborative environment
Exceptional written, oral, and interpersonal communication skills
Exceptional customer service orientation
Must be detail-oriented

Skills

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

At TransPerfect, you get your birthday off because let's face it, we're stoked that you were born. TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.