Helpdesk Support Specialist

TEKsystems is partnering with the Kansas Department of Transportation to fill an on-site helpdesk technician role in Topeka. This is an opportunity for individuals with technical training to join a large public-sector organization.

Responsibilities

• Provide end-user technical support via in-person, phone, and remote channels
• Install, maintain, and troubleshoot computer hardware and software
• Image, deploy, and redeploy devices
• Maintain hardware and software inventory and asset records
• Support LAN, Wi-Fi, communication, and mobile devices
• Set up audio/visual equipment for meetings
• Create technical documentation and knowledge base articles

Requirements

• Six months of experience advising and assisting computer users in a distributed computing environment (education may substitute for experience as determined relevant by the agency)
• High school diploma or equivalent
• Knowledge and ability to utilize the current version of:
  • Microsoft Windows operating systems
  • Microsoft Office
  • Microsoft Active Directory
  • LAN/WAN networks
  • Wi-Fi and communication systems
  • Device imaging software
  • Audio/visual equipment
  • Mobile devices and smartphones

Skills

• Strong troubleshooting and problem-solving skills
• Customer service and communication skills
• Ability to work independently with moderate supervision
• Knowledge of distributed computing environments
• Device imaging and deployment skills
• Asset and inventory management
• Documentation and technical writing
• Desktop and help desk support
• ServiceNow
• Active Directory
• Mobile device management
• Imaging
• Comptia A+ (preferred)
• Microsoft Certified Professional (preferred)

Physical Requirements

• Continuous sitting at computer workstation
• Continuous bilateral hand coordination (keyboard/mouse use)
• Occasional standing and walking
• Occasional reaching above shoulder height
• Occasional bending, crouching, kneeling
• Occasional lifting:
  • Up to 2 lbs (files)
  • Up to 7 lbs (binders)
  • Up to 20 lbs (computer equipment)
• Exposure to electrically powered office, network, and telecommunications equipment
• Must follow safety procedures when installing/repairing equipment

Pay

The pay range for this position is $18.00 - $19.00 per hour. Individual compensation within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision
• Critical illness, accident, and hospital insurance
• 401(k) retirement plan (pre-tax and Roth post-tax contributions available)
• Life insurance (voluntary life and AD&D for employee and dependents)
• Short- and long-term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation, or sick leave)

Schedule

This is a fully on-site, contract position based in Topeka, KS. The role is classified as entry-level.