Helpdesk Support Specialist

About the Role

This is an excellent opportunity for someone looking to start or grow their career in IT support. You'll gain hands-on experience troubleshooting technical issues, supporting end users, and working in a fast-paced enterprise environment.

Responsibilities

• Provide first-level technical support to users experiencing hardware, software, application, and access-related issues.
• Respond to support requests via phone, email, and ticketing systems.
• Troubleshoot and resolve common IT issues, including password resets, Microsoft 365 support, and Windows 11-related problems.
• Document incidents, track resolutions, and escalate issues when appropriate.
• Deliver excellent customer service while supporting users with a variety of technical needs.
• Follow established processes and procedures to ensure timely issue resolution.

Required Skills

• Customer service or help desk experience preferred.
• Familiarity with Windows 11 and Microsoft 365 (O365).
• Strong communication and problem-solving skills.
• Ability to learn new technologies and work effectively in a team environment.

What You'll Gain

• Hands-on experience supporting a large-scale enterprise IT environment.
• Exposure to Microsoft technologies, ticketing systems, and IT support best practices.
• Opportunity to build foundational IT skills and grow your technical career.

Schedule

This is a 24x7 support environment. The position is a 3rd shift role, working: 12:00 AM - 8:30 AM, Saturday through Wednesday. Occasional schedule adjustments and overtime may be required to support business needs.

Experience Level: Entry Level to Junior IT Support Professionals Welcome.

Pay and Benefits

The pay range for this position is $17.00 - $18.00/hr.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Madison, WI. This is a fully onsite position in Madison, WI.

Application Deadline

This position is anticipated to close on Jul 30, 2026.