Helpdesk Support Specialist

Position Description

Serve as the primary IT support resource for employees at your assigned locations.
Troubleshoot and resolve hardware, software, printer, mobile device, and networking issues.
Deploy, configure, and support laptops, desktops, mobile devices, and peripherals.
Manage devices using Microsoft Intune and mobile device management tools.
Support Microsoft 365, Windows 11, Active Directory, and Group Policy environments.
Affix to local networking, including switches, wireless access points, VPN connectivity, and basic network troubleshooting.
Assist with HCSS applications, including HeavyBid, HeavyJob, Equipment360, and related software.
Partner with Infrastructure, Applications, and Cybersecurity teams to resolve complex issues and implement new technology.
Lead local IT projects such as office moves, hardware refreshes, and new jobsite technology deployments.
Provide guidance and mentorship to Helpdesk Support Specialists and other IT team members as needed.
Build strong relationships with employees by delivering outstanding customer service and timely technical support.

Position Requirements

• Five or more years of hands-on IT support experience.
• A strong troubleshooting background supporting Windows environments and Microsoft technologies.
• Experience with Microsoft 365, Active Directory, Group Policy, hardware deployment, and desktop support.
• Knowledge of networking fundamentals, including TCP/IP, VPNs, switches, and VLANs.
• Experience with Microsoft Intune or other endpoint management solutions is preferred.
• HCSS experience is a plus but not required.
• CompTIA A+, Network+, or equivalent hands-on experience is preferred.
• Construction, industrial, or field operations experience is a plus.
• Excellent customer service, communication, and problem-solving skills.
• A proven history of reliability and long-term employment.
• Valid driver's license with the ability to travel to local jobsites as needed.

Why You'll Love This Role

• Become the trusted IT resource for your location.
• Work for a financially strong, growing company with long-term career opportunities.
• Enjoy a role that combines technical troubleshooting with relationship building.
• Experience a variety of challenges instead of spending every day answering tickets.
• Make a visible impact by helping the people who build the infrastructure our communities rely on.

Equal Opportunity Employer

We are an equal opportunity employer: We do not discriminate based on race, color, national origin, religion, creed, sex, sexual orientation, gender identity, disability, age, genetic information, marital status, military status, membership or activity in a local human rights commission, or status with regard to public assistance, or any other characteristic protected by applicable law.