Helpdesk Representative

About the Role

The Call Center Representative is responsible for answering inbound calls and initiating outbound calls in a timely and efficient manner, and acts as liaison between field associates and store managers to ensure all maintenance jobs are completed. The Help Desk is a 24/7 business unit.

Responsibilities

• Manage multiple projects and tasks and ability to prioritize to meet deadlines
• Manage multiple customers
• Self-motivated to successfully complete and learn new tasks
• Demonstrate detailed-oriented follow-through with a "hands on," "can do," and "Jack of all trades" positive attitude
• Liaise with field associates to prioritize calls

Qualifications

• High School Diploma
• Effective oral and written communication and customer service skills
• Ability to multitask, prioritize and manage time effectively
• Ability to navigate multiple systems simultaneously
• Experience in Windows 10, Microsoft Office suite and/or Microsoft Teams
• Advanced knowledge of MS Office Suite & Word
• Advanced knowledge of Excel
• Self-motivated and a willingness to learn new skills
• Ability to work remotely
• Previous experience working in customer service

Skills

• Excellent written and verbal communications skills
• Strong attention to detail
• Outstanding analytical skills
• Capacity to work independently on a team
• Solid problem-solving skills and attention to detail

Schedule

Shift: 8:00 AM - 4:30 PM. Candidate must be located in EST zone. This is a temporary assignment.

Benefits

• 28 days of PTO
• 401(k) match with immediate vesting and company match
• World-class training programs
• Over 1,500 e-learning classes through City University
• Leadership Development framework

About City FM

City Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation. Through our unparalleled self-performance team of highly skilled technicians, customer service gurus, energy experts and more, City FM delivers exceptional service quality and cost savings using a holistic, data-driven approach to facilities management. With offices in Jacksonville, FL and Burlington, MA since 2016, City FM is part of the GDI Ainsworth family founded 90 years ago. Ainsworth is Canada's leading integrated multi-trade services provider with over 4,000 team members across US and Canada.

City FM is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions. We don't just hire anyone at City FM; we're looking for loyal team members with a deep sense of responsibility and a thirst for constant learning and growth with a willingness to always lend a helping hand. When you join City FM, you're committing to making a difference. We make a commitment to you too – helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework – City FM cares passionately about the people we hire and ensures that growth is always on the horizon. If you put clients first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in!