Helpdesk Provisioning Support Specialist (35976)

HELPDESK – PROVISIONING SUPPORT SPECIALIST Contract Auburn Hills- Position is on site* $60-65k Summary Reporting to the Help Desk Supervisor/System Administrator, this position of Helpdesk – Provisioning Support is responsible for the creation, editing, and disabling of user accounts and access to information technology (IT) systems. Periodically performs user account and activity reviews. Ensures the required approvals from the designated approvers are in place before granting user access to an application or network resource. This position requires outstanding customer service as well as strong attention to detail. This role is designated as a sensitive function. Handles the deployment, configuration, and security baseline enforcement for all HNA company-owned devices. Responsibilities Onboarding/Offboarding tasks regarding network and application access Maintaining Inventory Lists of equipmentOrder and deploy cellular deviceProviding equipment quotesFederation of new users to O365Providing onboarding assistance to HRDeploying PCs to usersEnd User Orientation SessionHelpdesk Approval TrainingProcessing terminationsProcessing Orders with Dell for equipment purchase Support and maintain user account information including rights, security, and system groups Activity Directory ManagementNetwork Folder/File Security ManagementEmail account creation Application Access (this area of responsibility is dynamic due to the fluidity of applications used within the organization) Customer Web Portals (i.e., Covisint, GM SupplyPower, etc.)XAAutoReleaseExpense TrackereReqBackup Support: Invoice ProcessingRequisition SubmissionHelpdesk Technician Perform periodic audits to ensure compliance Additional Duties/Tasks Identify, diagnose, and resolve first-level desktop hardware, software, network, and peripheral equipment problems, escalating as neededLog all problems and track calls to resolutionParticipate in team and project meetingsAssist with development of documentationOccasional after-hours and weekend work to perform tasks that cannot be scheduled during normal business hoursOther duties may be assignedTravel required on an infrequent basis REQUIREMENTS: Bachelor’s Degree in computer science or equivalent combination of education and experience required. 0-3 years of experience providing operations & end-user software and hardware supportExcellent troubleshooting and analysis skillsExcellent communications skillsMust have the ability to accept and cope with restrictive time limits and unpredictable situationsMust demonstrate the ability to work well within a team environment.Must be willing to work flexible schedules outside of the normal business hours as needed and willing to travel (overnight and daily)Must have excellent oral, written, interpersonal and planning skills; as well as being an initiative-taker and highly motivation individual and able to demonstrate strong leadership capabilities ,