Helpdesk Analyst with Security Clearance

About the role

The IT Specialist (Junior) provides frontline technical support for end users, infrastructure components, and administrative systems. This role is responsible for troubleshooting hardware and software issues, maintaining user accounts, and assisting with the day-to-day operation of IT environments.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support, responding to user requests and resolving technical issues via phone, email, and in person.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Perform user account administration, including account creation, password resets, and access permissions in Active Directory and related systems.
• Aid with network troubleshooting, including connectivity issues, DNS resolution, and VPN access.
• Document incidents, service requests, and resolutions in the IT ticketing system.
• Support software installations, updates, and patch management activities.
• Assist senior staff with system monitoring, backups, and routine maintenance tasks.
• Follow established IT security policies, including data handling and acceptable use guidelines.
• Participate in IT inventory management, tracking hardware and software assets.
• Escalate unresolved issues to mid-level or senior IT staff as appropriate.

Requirements

• Associate’s or bachelor’s degree in information technology, computer science, or a related field, or equivalent work experience.
• 0–2 years of experience in an IT support or help desk role.
• Basic knowledge of Windows and/or Linux operating systems.
• Familiarity with Active Directory, Office 365, and common enterprise applications.
• Understanding of basic networking concepts (TCP/IP, DHCP, DNS, VPN).
• Strong customer service and interpersonal skills.
• Effective written and verbal communication skills.
• CompTIA A+, Network+, or Security+ certification is a plus.
• Willingness to learn and take on new technical challenges.
• Experience in government or DoD IT environments is desirable but not required.

Qualifications

The successful candidate will have a positive attitude, be able to work independently, and demonstrate a commitment to learning and growing within the IT field.

Skills

• Technical proficiency in Windows and/or Linux operating systems.
• Knowledge of Active Directory, Office 365, and other relevant enterprise applications.
• Networking fundamentals (TCP/IP, DHCP, DNS, VPN).
• Customer service and interpersonal skills.
• Written and verbal communication skills.
• CompTIA A+, Network+, or Security+ certification.

Benefits

Our organization offers a competitive benefits package that includes health insurance, retirement savings plans, and opportunities for professional development.

Pay

$45,000 - $50,000 annually.

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM.