Helpdesk Analyst (Entry-Level)

About the Role

Launch your IT career with a company that invests in your growth. This full‑time position (7:00 AM – 3:00 PM) is an excellent opportunity for someone looking to build a long‑term career in Information Technology. You will be the first line of support for employees and users, helping resolve technical issues while gaining hands‑on experience with hardware, software, networks, and enterprise IT systems.

Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, and in person.
• Troubleshoot and resolve hardware, software, mobile device, and network‑related issues.
• Log, track, and manage incidents through the helpdesk ticketing system.
• Escalate complex issues to higher‑level support teams when necessary.
• Follow up with users to ensure complete resolution and customer satisfaction.
• Assist with new employee technology setup, including hardware and software configuration.
• Create and maintain technical documentation and knowledge‑base articles.
• Participate in training programs and team meetings to expand technical knowledge.
• Deliver outstanding customer service while building trusted relationships with users.

Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or a High School Diploma/equivalent.
• Strong interest in technology and a desire to build a career in IT.
• Excellent communication and customer‑service skills.
• Basic understanding of computers, operating systems, mobile devices, and common software applications.
• Strong troubleshooting and problem‑solving abilities.
• Ability to learn quickly and adapt to new technologies.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively within a team environment.
• Prior customer service, helpdesk, or technical support experience.

Preferred Skills

• Familiarity with Microsoft Windows, Microsoft Office, and basic networking concepts.
• Experience supporting users in a professional or educational environment.
• Technical certifications such as CompTIA A+, Network+, or similar are a plus.

Growth & Development

We are looking for individuals who are eager to learn and grow. As you expand your technical knowledge and earn industry certifications, you’ll have opportunities for increased responsibilities, career advancement, and compensation growth. Qualifying certification exam fees are fully reimbursed by the company.

Compensation & Benefits

• Competitive base salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement savings plan.
• Company‑paid certification exam fees.
• Professional training and development opportunities.
• Career advancement pathways within the IT organization.
• Potential compensation increases tied to certification achievement and professional growth.

Schedule

Full‑time, 7:00 AM – 3:00 PM.