Helpdesk Analyst

About the role

Provide Help Desk support in a 24/7 environment, troubleshoot and respond to user requests via phone or email, set up and maintain hardware and software, educate end-users, assist with installation and configuration of desktops/laptops and peripherals, monitor inventory, perform front desk duties, support video conference equipment, evaluate software patches, maintain inventory, log incidents, escalate issues, install printers/scanners, set up new computers, and provide software application support.

Responsibilities

• Receive, troubleshoot, and respond to Help Desk requests via phone calls or e-mails in a 24/7 environment
• Set up and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectors
• Educate end