Helpdesk Analyst

Position Summary

Entry level technical support responsibility around Point of Sale (POS) operations, maintenance, and supporting critical business applications utilized in SSA Holdings locations. Provides technical support to users by researching and answering questions and troubleshooting problems. Strong customer service, communication skills, analytical and problem-solving skills required.

Responsibilities

• Responsible for proactive remote support and maintenance around POS systems.
• Responsible for proactive support and maintenance around desktops and laptops.
• Improve system performance by identifying problems and recommending changes.
• Maintaining stock items and ordering new hardware/software requests.
• Monitors support issues, ensures resolution plans, and reports progress to management.
• Proactively maintains systems and executes preventative maintenance plans.
• Maintains system status and reacts to issues as they arise.
• Communicates with site users regarding any system enhancements and or scheduled upgrades.

Job Requirements

• Strong analysis, organization, communications, interpersonal skills and troubleshooting skills are essential.
• Problem Solving, LAN knowledge, PC Proficiency, Verbal communication, and phone skills are preferred.
• Must be willing to work a flexible schedule which may include weekends and holidays.

IDEA + Belonging

Promotes an inclusive & supportive approach within the Brand team, with networking continuing at all units. Focuses on removing barriers and empowering growth and opportunity for team members at all levels. Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Compensation And Benefits

• Full-Time $75 monthly cell phone stipend
• Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope.
• Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave
• Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions. Up to 5 days Paid Bereavement Leave
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts where applicable
• Paid sick leave is provided in accordance with applicable state and local laws.