Helpdesk Analyst
Responsibilities
We are seeking a Helpdesk Analysts to join our client's technical support team. This is a great opportunity for someone who is looking to gain professional experience working in a financial environment who has either an Associates or Bachelor's degree in an Information Technology related field or someone who has worked in a call center or Helpdesk environment for at least 1-2 years. Ideal candidates will have previous experience working in a Windows 7/10 environment, will have utilized Active Directory, and are comfortable going onsite daily. If you are looking to continue your IT career in a growing atmosphere and gain new skill sets along the way, then this is the position for you!
Skills
Required Skills:
- 1+ year experience working in a call center or Helpdesk environment
- Experience working in a Windows 7 / 10 environment
- Experience documenting within a ticketing system
- Experience utilizing Active Directory
- Ability to troubleshoot/problem solve issues over the phone
- Excellent customer service skills
Desired Skills:
- Associates / Bachelor's Degree in Information Technology or related field of study
Benefits
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™
About the company
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class