Helpdesk Analyst

About the Role

We are seeking a Help Desk Technician to provide technical support for end users across the organization. This role will troubleshoot and resolve a wide range of hardware, software, network, and systems-related issues while delivering exceptional customer service. The ideal candidate is a hands-on problem solver who can effectively support users in a fast-paced IT environment.

Responsibilities

• Provide first-level technical support for end users via phone, email, remote tools, and in-person assistance.
• Troubleshoot and resolve Active Directory (AD) account issues, including password resets, account unlocks, and user access requests.
• Diagnose and resolve desktop, laptop, printer, and peripheral hardware problems.
• Support and troubleshoot software installations, updates, and application-related issues.
• Respond to network connectivity concerns and assist with identifying and escalating switch, router, or infrastructure outages.
• Configure, deploy, and support mobile devices, including smartphones and tablets.
• Install, image, and maintain computer systems and related IT equipment.
• Create, update, and track support tickets within the ticketing system to ensure timely resolution and accurate documentation.
• Escalate complex technical issues to senior IT staff or specialized support teams as needed.
• Assist with user onboarding and offboarding activities, including account setup, access provisioning, and equipment deployment.
• Maintain inventory records for hardware, software, and IT assets.
• Provide technical guidance and training to end users on standard IT tools and best practices.
• Support general IT operations and perform additional technical support duties as assigned.

Requirements

• Experience supporting Windows-based desktop and laptop environments.
• Working knowledge of Active Directory administration and user account management.
• Experience troubleshooting hardware, software, printers, and peripheral devices.
• Understanding of basic networking concepts, including TCP/IP, connectivity troubleshooting, and network devices.
• Experience supporting mobile devices and mobile operating systems.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize multiple support requests and work effectively in a team environment.

Qualifications

• Experience supporting Apple macOS environments is highly preferred.
• Exposure to AS/400 systems is a plus, but not required.
• Familiarity with Microsoft 365 applications and services.
• Experience with ticketing systems and remote support tools.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Preferred Attributes

• Customer-focused mindset with a commitment to delivering excellent technical support.
• Strong troubleshooting and analytical skills.
• Ability to learn new technologies quickly and adapt to changing business needs.
• Dependable, organized, and capable of working independently and collaboratively.

Schedule

This is a Contract, hybrid position based in Beloit, WI.

Pay

The pay range for this position is $19.00 - $21.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.