Helpdesk Analyst

Why Work at Chromalloy?

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers.

Total Rewards Program

• Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your first day of employment!
• Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.

Helpdesk Analyst

• Provide technical assistance and support related to computer systems, software, and hardware.
• Administer primary the Microsoft stack including Windows.
• Maintain documentation of technical maintenance procedures.
• Maintain daily performance of computer systems.
• Maintain, install and troubleshoot network components and peripherals; copiers, printers, workstation terminals, VOIP phones.
• Determine users’ technical needs and provide them with appropriate solutions.
• Aid in the support of VMware environment.
• Maintain network user accounts through Microsoft O365.
• Resolve help desk tickets as assigned; Freshservice Helpdesk.

Qualifications

• Desktop/Laptop: Antivirus, Basic Troubleshooting, Firmware Upgrades, Imaging
• Microsoft Stack: Active Directory, Office 365, Powershell, Windows, Exchange, Entra ID
• Security Applications: Duo, Imprivata, Envoy, Delinea, BigFix, Crowdstrike

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to stand. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• The employee is frequently required to walk. The employee is frequently required to sit; the employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.