Helpdesk Analyst
TalentBridge · Atlanta, GA · 1 mo ago
On-siteInformation Technology$25/hrContract
Location: Atlanta, GA 30329
About the role
We are seeking an experienced Helpdesk Analyst to provide technical support in a fast-paced healthcare environment. This role will troubleshoot hardware, software, application, and connectivity issues while providing excellent support to staff.
Responsibilities
- Troubleshoot hardware and software issues across Windows, iOS, Android, Citrix, Epic, and SCCM
- Manage approximately 35-40 tickets daily through ServiceNow
- Provide remote technical support using SCCM
- Document, resolve, and escalate technical issues as needed
- Deliver professional, customer-focused IT support
Requirements
- CompTIA A+ Certification - REQUIRED
- 2+ years of IT support/help desk experience
- Strong troubleshooting and customer service skills
- Experience with ServiceNow, Windows, and remote support tools preferred
- Detail-oriented team player who can work independently
Pay
$25/hour
Schedule
Training: Monday-Friday, 8:30 AM-5:00 PM for 1 week. After training schedule: Friday-Tuesday, 6:00 AM-2:30 PM. 100% onsite for the initial 6-month contract; hybrid schedule after conversion.