Help Desk Technician (Work From Home)
Burjline Builders · San Diego, CA · 1 wk ago
On-siteInformation Technology$35–$40/hrFull-time
Job Overview
Responsibilities
- Providing first-line technical support to employees for all hardware, software, and network-related issues.
- Responding to, diagnosing, and resolving technical support requests submitted via our ticketing system, email, or phone.
- Installing, configuring, and maintaining computer systems, peripherals, and business applications.
- Managing user accounts, passwords, and permissions within Active Directory and other systems.
- Troubleshooting system and network problems, and diagnosing and solving hardware or software faults.
- Escalating unresolved issues to the appropriate internal IT specialist teams.
- Creating and maintaining comprehensive documentation for support procedures and user guides in our knowledge base.
- Aiding with the setup and onboarding of new employees, ensuring they have the necessary equipment and access.
Qualifications
- Proven experience working in a help desk, IT support, or a similar technical customer service role.
- Strong knowledge of Windows operating systems and proficiency with the Microsoft 365 suite.
- Hands-on experience with remote desktop applications and help desk ticketing software.
- Excellent problem-solving and analytical skills with the ability to troubleshoot complex technical issues.
- Exceptional communication and interpersonal skills, with a strong focus on providing outstanding customer service.
- A self-motivated and disciplined approach, with the ability to work effectively and independently in a remote environment.
- A relevant IT certification (e.g., CompTIA A+, Microsoft Certified) is highly desirable but not essential.
- An understanding of basic networking concepts (TCP/IP, DNS, DHCP) is advantageous.
Benefits
- Competitive salary
- Performance-based annual bonus
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid vacation, sick leave, and company holidays
- Company-paid life insurance
- Employee Assistance Program (EAP)
- Professional development and training opportunities
- Career advancement opportunities
- Remote work flexibility
- Company-provided laptop and work equipment