Help Desk Technician – TS / SCI Required (Night-Shift) - Temporary

About the role

ASE is seeking a Help Desk Technician for a temporary night-shift position in Honolulu, HI, with the potential to transition into a permanent role. The Help Desk Technician serves as part of a key Command, Control, Communications, and Cyber (C4) technical focal point, providing Tier 1 troubleshooting support to members of the HQ executive community, including Flag and General Officers, in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events and manages communications for key personnel throughout the area of responsibility.

This position is expected to be temporary for approximately six months, with the potential to transition into a permanent, full-time role based on contract requirements and organizational needs.

Schedule

Night-shift hours: 2:00 a.m. – 10:00 a.m.

Responsibilities

• Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command.
• Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
• Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
• Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
• Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.
• This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.

Requirements

• TS clearance required, with the ability to obtain SCI.
• Minimum High School Diploma/GED.
• CompTIA Security+ certification.
• Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
• At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
• Basic level skills in system administration and active directory.
• Thorough knowledge of IT concepts, computer hardware, software, and networking, enabling the ability to analyze and solve complex problems effectively.
• Strong communication skills to explain technical issues to non-technical staff.

Desired Qualifications

• Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
• A+ or Network+ certification.

Pay

Pay range: $34.46 – $39.27 per hour.

Benefits

• Comprehensive benefits program, including medical, dental, vision, and life insurance.
• 401(k) retirement plan.
• Range of voluntary benefits.
• Paid Time Off (PTO) for regular full-time and part-time employees.