Help Desk Technician - Active TS/SCI Clearance Required (Mid-Shift) - Temporary

About the role

ASE is seeking a Help Desk Technician for a temporary mid-shift position in Honolulu, HI, with the potential to transition into a permanent role. The Help Desk Technician serves as part of a key Command, Control, Communications, and Cyber (C4) technical focal point, providing Tier 1 troubleshooting support to members of the HQ executive community, including Flag and General Officers, in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events and manages communications for key personnel throughout the area of responsibility.

Responsibilities

• This position is expected to be temporary for approximately six months, with the potential to transition into a permanent, full-time role based on contract requirements and organizational needs.
• Mid-shift hours: 10:00 a.m. to 6:00 p.m.
• Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command.
• Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
• Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
• Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
• Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.
• This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.

Qualifications

• TS clearance required, with the ability to obtain SCI.
• Minimum High School Diploma/GED.
• CompTIA Security+ certification.
• Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
• At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
• Basic level skills in system administration and active directory.
• The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.
• Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background.

Desired Qualifications

• Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
• A+ or Network+ certification.

Pay

$33.32 - $38.13 per hour

Benefits

The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.