Help Desk Technician - Overland Park, KS

Company Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period. Compensation [Starting / Initial] Base Salary Pay Range: $65,000-$75,000/yr. Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs. Responsibilities Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email and ticketing systemMaintain communications with employees throughout the problem resolution processCreate, modify and manage Active Directory objects via Windows ServerDeploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connectionsDesktop and laptop hardware troubleshootingPerform inventory and asset tracking dutiesSupport company cybersecurity efforts on all clientsMaintain and update computer and systems documentation Qualifications Degree in an IT-related field or equivalent experience2+ years of working experience as 1st Level Support / User HelpdeskSolid expertise in current Microsoft desktop operating systems and application softwareWindows 10 / Windows Server 2019/ MS Office 2016, 2019Experience with endpoint solutions (Workspace ONE, Tanium)Solid knowledge of personal computer hardware configuration and setupBasic knowledge of DNS, FTP, TCP/IP, file and print serversExperience in using Active Directory, Creating and managing accountsStrong interpersonal and relationship-building skills, conducive to team developmentExcellent telephone and face-to-face communication skillsAbility to multitask in a challenging, fast-paced environmentGood communications skills in English, both verbal and writtenCreative and innovative in problem solvingAvailability to work after hours and weekends Physical Requirements Frequently remains in a sitting/stationary position during the workdayOperates a computer and performs desk-based computer tasks continually, frequently viewing a computer screen By submitting an application or resume for this position, I understand that is an in-office position. To apply for the Help Desk Technician position, please submit your resume and cover letter to careers@cogentco.com. Cogent Communications is an Equal Opportunity Employer.