Help Desk Technician (On-Site)

About the Role

Oneida Technology Services (OTS) is actively seeking a highly motivated, full‑time Help Desk Technician in Houston, TX. This is a fully on‑site position.

Responsibilities

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk‑side support tasks, including device reimaging, OS reinstalls, and equipment configuration.
• Provide after‑hours support for critical incidents and remote access or telework issues.
• Prepare IT equipment for deployment, relocation, or disposal, following established policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation activities.
• Support diagnostics of network equipment under the direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear, timely documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow established IT service procedures and best practices to ensure quality and compliance.

Requirements

• High school diploma with 0–2 years of related IT support experience (or equivalent combination of experience).
• Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
• Basic understanding of IT operations & maintenance (O&M) processes.
• Strong customer service, oral and written communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. citizenship and ability to obtain and maintain a Public Trust Clearance.
• Must hold HDI or SDI certification.
• CompTIA A+ and ITIL v3 Foundation or ITIL v4 (preferred).
• Preferred certifications (one or more): CompTIA Security+, CompTIA Network+, CompTIA Server+, Microsoft 365 Certified: Fundamentals (or equivalent), AppleCare Mac Technician, Apple Certified Support Professional, Apple Certified IT Professional.

Compensation

$20.00 per hour.

About Us

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer‑focused engineering, science, and construction services worldwide. Our family of companies includes Oneida Professional Services (OPS), Oneida Total Integrated Enterprises (OTIE), Mission Support Services (MS2), Sustainment & Restoration Services (SRS), Oneida Engineering Solutions (OES), General Mechanical Corporation (GMC), LG2 Environmental Solutions (LG2), Oneida Environmental (OE), Oneida Construction Services (OCS), and Oneida Technology Services (OTS). We integrate our staff for dedicated, cooperative, and business‑like delivery of services to enhance our customers’ missions.