Help Desk Technician I

About the role

The Help Desk Technician I position at The Rudolph/Libbe Companies, Inc. in Walbridge, OH is responsible for providing technical support to end-users through phone, email, and remote access. This role requires strong problem-solving skills, excellent communication abilities, and the ability to work independently and as part of a team.

Responsibilities

• Provide timely and effective technical support to end-users via phone, email, and remote access.
• Diagnose and resolve hardware and software issues related to computers, printers, and other office equipment.
• Document and track incidents, resolutions, and follow-up actions using the company’s IT ticketing system.
• Perform routine maintenance tasks such as virus scans, updates, and backups.
• Collaborate with other departments to ensure smooth operation of the technology infrastructure.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a help desk or technical support role.
• Strong knowledge of Windows operating systems and common applications.
• Basic understanding of networking concepts and troubleshooting.
• Excellent verbal and written communication skills.
• Ability to work flexible hours including evenings and weekends as needed.

Qualifications

• Proficiency in Microsoft Office Suite.
• Experience with remote access tools and technologies.
• Knowledge of basic cybersecurity principles and practices.

Skills

• Technical proficiency with computer hardware and software.
• Problem-solving and analytical skills.
• Customer service orientation.
• Attention to detail.

Benefits

• Competitive salary based on experience.
• Health insurance coverage.
• Paid time off.
• Professional development opportunities.

Pay

Salary range: $45,000 - $55,000 annually.

Schedule

Full-time position with flexible working hours.