Help Desk Technician I

Overview

E2 is seeking a proactive Help Desk Technician with 3–5 years of experience supporting Microsoft 365 environments.

Responsibilities

• Resolve help desk tickets quickly and accurately to support a low average resolution time.
• Respond promptly to user requests through phone, email, remote support, and in-person channels.
• Monitor ticket queues proactively, identify recurring issues, and prevent avoidable service delays.
• Own service requests from intake through resolution with clear updates and timely follow-up.
• Deploy and configure Windows PCs using Microsoft Autopilot and related endpoint management processes.
• Support Microsoft Teams, OneDrive for Business, Microsoft Office, SharePoint Online, and Exchange Online.
• Troubleshoot Microsoft 365 access, synchronization, collaboration, email, and productivity issues.
• Support mobile smart devices that access the E2 network, including configuration, connectivity, and user assistance.
• Document troubleshooting steps, resolutions, and follow-up actions in the help desk ticketing system.
• Perform additional IT support duties as assigned while maintaining responsive, customer-focused service.

Qualifications

• 3–5 years of help desk experience supporting users in a Microsoft 365 environment.
• Track record of meeting ticket response and resolution expectations.
• Proactive mindset with strong prioritization, follow-up, and problem-solving skills.
• Hands-on support experience with Teams, OneDrive for Business, Office, SharePoint Online, and Exchange Online.
• Experience troubleshooting Microsoft 365 access, sync, email, collaboration, and productivity issues.
• Experience deploying and configuring Windows PCs using Microsoft Autopilot.
• Experience supporting mobile smart devices that access company network resources.
• Strong communication skills with a customer-focused, calm, and professional support style.
• Ability to document issues, resolutions, and follow-up actions clearly in the ticketing system.

Benefits

• Health, dental, vision, and life insurance.
• 401(k) with employer match.
• Paid time off.

Wage Data Per State Requirements

The hourly pay rate for this position is $24.00/hr - $31.25/hr. The starting rate will be commensurate with skill, education, experience, and working environment.

Work Environment/Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Lift 40 lbs. boxes.
• Verbal, auditory, and written capabilities to effectively communicate in an articulate manner.
• Clarity of vision at varying distances.
• Dexterity of hands and fingers to operate a variety of standard office equipment.
• Expected to be on-site five days per week and follow applicable workplace safety procedures.

Solicitation

Please no solicitation of any kind from agencies, staffing, or recruiting firms.