Help Desk Technician - Dayton

Responsibilities

• Serve as the primary contact for users seeking technical assistance, responding promptly to inquiries via phone, email, in-person, service ticket, or chat.
• Diagnose and resolve common hardware and software issues, such as printer problems, software installations, networking, password resets, and other computer-related technology.
• Accurately log, document, and track support requests and resolutions in the help desk ticketing system, ensuring detailed records for follow-up and analysis.
• Identify and escalate more complex or unresolved issues to senior level technicians and specialists or other IT teams, providing necessary context and documentation.
• Assist users with basic training and guidance on software applications, system features, and best practices.
• Assist in the setup, configuration, and deployment of new computers, workstations, and peripheral devices.
• Assist in inventory management for IT related devices, organization of the Help Desk and IT storage areas, and electronic recycling.
• Collaborate and work with the enterprise applications and IT Operations teams.

Requirements

• 2+ years of related experience or An equivalent combination of education and experience.

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

At Brewer Science, we are a Top Workplace, Certified Employee-Owned, Certified B Corp™, and GreenCircle Certified Zero Waste to Landfill. By joining Brewer Science, you will be eligible to receive benefits including:

• Medical, dental, vision, life, long- and short-term disability, identity theft protection, and pet insurance
• Paid leave, including community service leave, wellness breaks, and other special leave
• Employee stock ownership, 401k, and bonus plans
• Educational assistance & employee assistance program

Pay

TBD

Schedule

TBD