Help Desk Technician

About the role

We have an immediate opening for a Help Desk Technician responding to computer help requests from internal staff at our SLC, UT office. Candidates for this position may be required to pass pre-employment and periodic screenings, including background checks, drug and alcohol tests, or other necessary assessments.

Responsibilities

• Install, troubleshoot, and support end-user hardware and software
• Image new and existing desktop and laptop computers
• Respond to help requests via phone, email, and ticket system
• Track, prioritize, and document hardware and software support requests
• Deliver and set up computers and configure Office, CAD, and custom applications

Requirements

• High School diploma or equivalent
• Two or more years of experience in a related position or field
• Working knowledge of Windows desktop operating systems
• Customer service driven with high attention to detail
• Excellent communication and interpersonal skills
• Excellent troubleshooting ability
• Ability to prioritize tasks and projects, stay productive during downtime, and occasionally work unsupervised
• Dependable, punctual, and excels working in a team environment
• Eager to learn new technologies
• Ability to lift, carry and/or place hardware or equipment, up to 50 pounds

Qualifications

• Technical certification (such as A+, MTA, MCSA)
• Associates degree or higher in a related field
• Two or more years of experience working in a customer service role in any technical field
• Managing users and computers in an Active Directory domain
• Familiarity with managing Office 365 users and mailboxes
• Experience repairing desktop and laptop hardware

Physical Requirements

• Ability to perform tasks while in a sedentary position using a computer and phone
• Frequently required to engage in talking, hearing, and visual focus
• Regularly required to move throughout the facility, with reasonable accommodations available for individuals with disabilities
• Occasionally required to lift and/or move up to 50 pounds

Benefits

• Competitive salary and performance-based annual bonuses
• Dollar for dollar 401K match of 6%
• Flexible work hours, hybrid schedules with remote work options
• Comprehensive health and wellness benefits package with an onsite medical facility
• Company HSA contribution
• Paid Parental Leave, Employee Assistance Program
• Company-paid Life Insurance, Accidental Death and Dismemberment, and Long-term Disability
• PTO plan and Paid Holidays
• Tuition Reimbursement
• Company celebrations, summer parties, volunteer opportunities, games, prize drawings, and more