HELP DESK TECHNICIAN

About the role

VSolvit LLC is currently seeking an IT Helpdesk Technician to support our facility in Ventura, CA. They are responsible for the coverage and coordination of the Help Desk within the IT department. This is a hands-on technical role with the opportunity to grow one's IT skills in a growing and technically diverse Ventura based technology company. Technical customer service to employees is a major part of this position and requires a self-motivated person who enjoys working with a wide variety of people daily. They must be good at providing remote support over the telephone and in person, and be consistently positive, patient, and professional with technical / non-technical employees, vendors, and co-workers.

Responsibilities

• Provide help-desk support and resolve problems to the satisfactory expectations
• Modify configurations, utilities, software settings, etc. for the local workstations
• Collaborate with team-members in defining new organizational processes and hardware standardization
• Install, configure and maintain personal computers, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
• Maintain network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
• Troubleshoots network, system and applications to identify malfunctions and other operational difficulties
• Identify recurring technical issues and propose solutions to address the root of the problems
• Independently investigate and implement solutions to technical issues
• Solve technical help tickets submitted via phone, email
• Responsible for the creation and termination of user logons within the network and email systems
• Maintenance of email accounts
• Maintain the laptop checkout pool systems
• Imaging and setup of new hardware
• Other duties may be assigned

Basic Qualifications

• Associate degree in Computer Sciences/Information Systems OR experience of 2+ years performing help desk and network administration in a corporate environment
• Active Directory
• Ability to communicate technical information to nontechnical personnel
• Knowledge of computer and/or network security systems, applications, procedures and techniques
• Skill in organizing resources and establishing priorities
• Excellent verbal and written communication skills
• Ability to learn and support new systems and applications

Preferred Qualifications

• Experience with ManageEngine Service Desk
• Knowledge of VoIP systems and telephony is desired
• Ability to effectively prioritize and execute tasks in a dynamic environment
• Linux/Unix experience preferred
• Strong attention to detail
• Highly self-motivated and self-directed
• Strong customer service orientation
• Duties may require being on call periodically and working outside normal working hours (Overtime paid during evenings and weekend)
• CompTia Security+ certification
• Secret level security clearance or ability to obtain

Benefits

VSolvit offers a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits.

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