Help Desk Technician
Thrive Freeze Dry · American Fork, UT · 3 mo ago
Information TechnologyFull-time
Responsibilities
- Resolve technical issues for end users on Windows and macOS systems
- Troubleshoot basic network and connectivity problems
- Set up and provision new IT equipment, including laptops, monitors, and peripherals
- Support the ongoing documentation and improvement of systems and processes
- Create new procedures and maintain existing documentation related to the position
- Manage IT assets by tracking new inventory and service or repair activity
- Train end users on the proper use of technology and software
- Aid with phone system management
- Maintain a clean and organized work environment
- Support the IT Manager with additional projects as needed
Qualifications
- High School Degree or Equivalent
- 6 months or more of Help Desk experience
- Experience with ticket systems to document issues, troubleshooting steps, and resolution
- Ability to support user account setup, password resets, and basic access troubleshooting
- Ability to prioritize multiple support requests and manage time effectively
- Familiarity with remote support tools and techniques for assisting users in different locations
- Understanding of security best practices, including phishing, antivirus, and password management
- Strong problem-solving skills and close attention to detail
- Basic knowledge of troubleshooting Microsoft 365 user setup and account-related issues
- Experience with Windows 11, MacOS, and Active Directory basics
- Service-oriented mindset with a passion for helping others
- Exposure to Azure administration and Intune is a plus
- Exposure to SCCM and ITSM platforms is a plus
- CompTIA certification is preferred
Physical Requirements
- Must be able to perform with our without accommodations: Consistent and reliable attendance
- Typical of an office or warehouse environment
- Occasional lifting of up to 30 lbs.
Schedule
This is an hourly position that typically follows a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m. Occasional overtime may be required, based on business needs.