Help Desk Technician

Responsibilities

• Resolve technical issues for end users on Windows and macOS systems
• Troubleshoot basic network and connectivity problems
• Set up and provision new IT equipment, including laptops, monitors, and peripherals
• Support the ongoing documentation and improvement of systems and processes
• Create new procedures and maintain existing documentation related to the position
• Manage IT assets by tracking new inventory and service or repair activity
• Train end users on the proper use of technology and software
• Aid with phone system management
• Maintain a clean and organized work environment
• Support the IT Manager with additional projects as needed

Qualifications

• High School Degree or Equivalent
• 6 months or more of Help Desk experience
• Experience with ticket systems to document issues, troubleshooting steps, and resolution
• Ability to support user account setup, password resets, and basic access troubleshooting
• Ability to prioritize multiple support requests and manage time effectively
• Familiarity with remote support tools and techniques for assisting users in different locations
• Understanding of security best practices, including phishing, antivirus, and password management
• Strong problem-solving skills and close attention to detail
• Basic knowledge of troubleshooting Microsoft 365 user setup and account-related issues
• Experience with Windows 11, MacOS, and Active Directory basics
• Service-oriented mindset with a passion for helping others
• Exposure to Azure administration and Intune is a plus
• Exposure to SCCM and ITSM platforms is a plus
• CompTIA certification is preferred

Physical Requirements

• Must be able to perform with our without accommodations: Consistent and reliable attendance
• Typical of an office or warehouse environment
• Occasional lifting of up to 30 lbs.

Schedule

This is an hourly position that typically follows a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m. Occasional overtime may be required, based on business needs.