Help Desk Technician

If you enjoy helping others, are tech savvy, and learn new tasks quickly, the Help Desk Technician may be the position for you! This position supports the needs of all SAY staff both onsite and out stationed at various school sites throughout San Diego. This position is not eligible for hybrid/remote work week schedules. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:Troubleshoot SAY San Diego desktop, laptops, tablets, and printers Travel to out-stationed school and program sites to troubleshoot equipment, connectivity, and user issues that cannot be resolved remotelyReceive, log, and prioritize help desk requests submitted by phone, email, and in personTeach and assist users with how to access MS SharePoint, OneDrive, and other utilitiesMaintain the IT asset inventory, including asset tagging and recording device assignments, returns, location, and condition across all offices and out-stationed sitesDeploy, relocate, and decommission equipment for new hires, staff transitions, and office moves; prepare end-of-life devices for disposal with data wiped or destroyed per HIPAA and agency data-security requirementsSupport conference room technology across SAY San Diego offices, including displays, projectors, cameras, speakerphones, and Microsoft Teams meeting equipment, and provide on-site audio/visual support for organizational meetings and eventsSupport agency-issued mobile devices and tablets, including iPhone and Android setup, Apple ID and app installation, enrollment in Microsoft Intune, and troubleshooting connectivity at school and program sitesCultivate and maintain relationships and connections with school-site IT personnel QUALIFICATIONS (Education, Experience, and Certifications):6 to 12 months Level 1 help desk experience preferredFamiliarity with Windows 11, Microsoft 365 and setting-up iPhones, iPads, and Apple IDsExperience working with school systems is highly desirable.Valid California driver’s license, clean DMV record, and proof of current auto insurance; access to reliable transportation and willingness to use it for work-related purposes KNOWLEDGE, SKILLS, AND ABILITIES: Tech savvy with solid working knowledge of computer hardware set-up for PC’sAbility to lift 50 lbs. unassisted.Solid communication and interpersonal skills; personable and customer service orientedTeachable and able to learn new tasks quickly and thoroughly Responsive and reliable with changing priorities Works well with a broad range of diverse, cultural and socio-economic populations and backgrounds. HOW TO APPLY:In order to be considered, applications MUST go through our SAY Career Center. Visit http://bit.ly/SAYcareers to apply. Emailed or faxed resumes will no longer be considered. No phone calls or emails please. POSITION DETAILSDEPARTMENT: AdministrationREPORTS TO: Manager of Information Technology# OF HOURS: Part-Time, 30 hoursPAY RATE: $24.00 - $25.00 per hourCLASSIFICATION: Non-exempt