Help Desk Technician

About the role

This position is on-site in San Diego, CA. Work directly with customers in a technical role.

Responsibilities

• Asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure.
• Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches).
• Configure and manage DOD and IC standard distributed authentication services.
• Review documented and maintain comprehensive knowledge base articles, standard operating procedures (SOPs), and technical guides for Tier 1 and Tier 2 teams to use in resolving common issues and adhere to government policies.
• Create, change and delete user accounts per request.
• Repair and recover from hardware or software failures for multiple sites.
• Work with internal development teams, to report and resolve bugs, request feature enhancements, and address product-related issues on Linux platforms.
• Contribute technical content and tutorials to product documentation.
• Familiarity with distributed systems like Hadoop, HBase/Accumulo, Spark and Kafka.
• Experience with Puppet, Ansible, Terraform, Bash, Powershell, and Python tools.
• A strong understanding of security concepts, best practices and how to apply them, such as Secure Shell, public key encryption, access credentials, certificates, TLS, and data encryption to include Department of Defense and Intelligence Community security policies/processes.

Qualifications

• Typical education and experience: Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience.
• Two (2) plus years of experience with implementation and understanding of Engineering principles in a professional environment.
• Two (2) to three (3) years of progressive IT support experience, with at least two (2) to three (3) years in a Tier 1 or a similar role with a focus on Linux environments.
• IAT Level 1 (CompTIA Security + and OS/Computing Environment certification).
• Experience maintaining, configuring, operating and troubleshooting electronic computer interface systems and network equipment.
• Knowledge of U.S. Government computers, networks, and security beneficial.
• Past experience administering server-side technology and networked computing systems.
• Critical thinking and problem-solving skills.
• Patient and professional demeanor, with a can-do attitude.
• Familiarity with DNS / DHCP / Kickstart / LDAP / Kubernetes / Red Hat 7&8 / Windows 10 / ACAS / Rancher / Grafana / Cloud Security Gateway.
• Maintain and update system documentation.
• Willingness to learn new technologies.
• Able to create simple scripts (i.e. powershell or bash).
• Able to automate installation, configuration, and provisioning using Infrastructure as Code tools like Terraform, Ansible, Puppet, and Chef.
• Able to configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches).
• Able to configure and manage DOD and IC standard distributed authentication services.
• Advantageous to have knowledge of DOD and IC network infrastructures.
• Knowledge of Joint IO Range, Defense Research and Engineering Network, and other similar environments beneficial.