Help Desk Technician

Full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.

About the role

The IT Support Technician will provide first-line and desktop-level technical support for Windows and macOS environments, including computers, peripherals, mobile devices, applications, networking, conference room technology, and other end-user technology. This is a highly visible, customer-focused position that requires strong technical troubleshooting skills, excellent communication, professionalism, and a willingness to work directly with users to resolve issues quickly and efficiently.

Responsibilities

• Provide timely, professional, and personalized technical support to all Hard Rock Stadium employees.
• Troubleshoot error messages, apply patches or upgrades, and general support of Windows and macOS.
• Install, configure and maintain laptops, desktops, and printers.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• User Management, Active Directory, identify password related issues and provide resolution.
• Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, PowerPoint, and related services.
• Support technology requirements for major events, including the Miami Open, Formula 1 Miami Grand Prix, concerts, and other events.
• Provide remote and onsite support as appropriate.
• Build strong relationships with users and understand their technology needs.
• Prioritize critical and executive support requests appropriately.
• Ensure devices are properly secured and configured before being issued to users.
• Be available for scheduled weekend, evening, holiday, and event-day support as part of the stadium's operational requirements.
• Physically required to lift, move, pack/unpack systems weighing 50 lbs.

Requirements

• Minimum of a bachelor’s degree in information technology or related field with at least 2+ years of experience in an IT Help Desk, Desktop Support, IT Support or similar technical role.
• Experience supporting Microsoft 365 environments.
• Knowledge of Windows 10/11 Desktop support.
• MacOS X and Apple iOS knowledge.
• Collaborate with internal/external resources to provide optimal technology solutions.
• Fun personality that enjoys technology.

Benefits

• Medical, dental, and vision insurance.
• Life insurance (including voluntary coverage for spouses and children).
• Long term disability insurance.
• Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open.
• Employee gym, subsidized lunch program, and discounts on a variety of products and services.
• 401k, Paid time off (PTO), and company holidays.