Help Desk Technician

About the role

The Klinedinst environment includes:

• Supportive team-based law firm, with excellent support staff
• Opportunities to grow personally and professionally
• Opportunities to work on complex cases with significant responsibilities and client interaction
• Open, honest, and transparent communication within the firm
• Merit-based compensation

Responsibilities

• Maintain computer hardware of on-prem and hybrid network users
• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs
• Respond to the needs and questions of network users concerning their access to Citrix applications (RDS, Sharefile, etc.)
• Maintain backup of all files, security, and rights
• Install and update software applications as required
• Establish and maintain network users, user environment, directories, and security
• Update the desktop operating system as required, familiarity with Windows 10 as well as Apple OS and iOS devices
• Perform software image updates and installation of desktop and laptop systems utilizing Windows deployment tools and Prism Deploy tool
• User account administration including setup, rights, email distribution and security groups
• Remote troubleshooting with terminal services, Labtech and other remote management software
• Setup and breakdown Audio/Video equipment including, but not limited to, laptops, projectors and screens

Requirements

This job requires regular attendance to the office for the first 180 days, though as a dynamic culture we embrace opportunities for remote working arrangements when eligible.

Qualifications

• High school diploma or equivalent
• Experience with Windows 10 and Apple OS and iOS devices
• Familiarity with Windows deployment tools and Prism Deploy tool
• Experience with remote management software such as terminal services, Labtech, and other remote management tools
• Strong problem-solving and customer service skills

Skills

• Windows 10
• Apple OS and iOS devices
• Windows deployment tools and Prism Deploy tool
• Remote management software such as terminal services, Labtech, and other remote management tools

Benefits

Not specified

Pay

$21.64 – $24.04 per hour (depends on experience)

Schedule

Not specified