Help Desk Technician

What You’ll Do

• Assist in-house and remote users with various hardware, software, and cloud-based IT support requests.
• Support, manage, maintain and/or repair all end-user devices, such as PCs, laptops, phones, scanners and printers.
• Document and track technical problems to ensure timely resolution and prevent the reoccurrence of end user issues.
• Perform computer reimaging, including formatting hard drives, reinstalling operating systems, applying updates, and installing drivers to meet department specifications.
• Perform software and hardware installations and maintenance.
• Prepare computers and computer equipment for end users, including account setup and software installation.
• Train end users as necessary on proper use of IT software and equipment.
• Research potential software solutions as needed.
• Review and maintain inventory of IT assets.
• Identify trouble ticket trends, escalate identified problems to supervisory personnel and perform problem management to ensure problems are addressed in a timely fashion.

What You’ll Bring

• Formal IT education required, however, completed IT Certifications with experience relevant to the position will also be considered.
• Recent IT internship (3+ months) or recent prior help desk experience required.
• Basic networking knowledge and experience required.
• Office 365 experience, including deployments, end user support, and troubleshooting required.
• Exposure to Active Directory required.
• Hands-on experience with computer hardware and components, including troubleshooting and parts replacement.
• Experience with Windows based operating systems, along with a broad range of software applications.
• Familiarity with performing software installations and using remote meeting software.
• Excellent problem solving and analytic skills.
• Strong verbal and written communication.

What We Offer

• Employee Stock Ownership Plan – a retirement plan that is 100% company funded.
• 401(k) with a company match.
• Medical plan options.
• Dental plan options.
• Vision plan.
• Generous Paid Time Off.
• Wellbeing Programs.
• Cariloop – a Caregiver Concierge.
• Pet Insurance.
• Employee Assistance Program.
• Social Activities and Events.