Help Desk Technician

Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, GGG Manufacturing) and has been involved in importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety, and information technology, supplying the needs of retailers, distributors, foodservice chains, hotels, cruise lines, and food manufacturers.

About the role

Provide prompt and efficient technical support on computer systems and applications at companies located in Madison, NJ, Elizabeth, NJ, and Lakewood, NJ. Troubleshoot problems and communicate the appropriate action in a customer-oriented manner.

Responsibilities

• Serve as the first point of contact for technical assistance in person, via phone, email, Teams, or Service Desk.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information resources.
• Advise users on issue and resolution processes.
• Follow standard help desk procedures.
• Log all help desk interactions.
• Install and configure computers and printers.
• Escalate requests to the next level of support when necessary.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests, documenting resolutions.
• Inform management of recurring problems.

Requirements

• Bachelor’s degree preferred with an IT or Computer Science major required.
• Working knowledge and experience with computers, printers, software, networks, IT security, Windows OS, and Office 365.
• Ability to move and lift computers, monitors, and printers.
• Excellent communication skills and a customer-oriented approach.
• Ability to follow standard procedures before making any changes.
• Ability to work well under pressure.

Pay

Salary range: $55,000 - $65,000, plus bonus. Individual pay is based on skills, experience, and other relevant factors.

Location

Our company will be relocating to a new corporate headquarters in Madison, NJ in Q1 of 2027. Candidates should be comfortable with this upcoming change in location.

Benefits

• Health & Wellness: Comprehensive medical, dental, and vision coverage; company-paid life, accident, short- and long-term disability insurance; and flexible spending accounts.
• Financial Rewards: Competitive pay, annual bonus opportunity, 401(k) with company match and immediate vesting upon enrollment, and a robust employee referral program.
• Professional Growth: Access to virtual learning and classroom-based development programs, and education assistance to help advance your career.
• Work-Life Balance: Generous paid time off, parental leave, and flexible work arrangements to help you thrive both personally and professionally.
• Culture & Connection: Employee recognition and engagement events, wellness initiatives, philanthropic opportunities, and DE&I programs.