Help Desk Technician
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information, remove boilerplate like "Share on X", "Application Deadline", "Date Posted", contact info? Contact info maybe minor metadata; we can fold into short
or drop. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include contact info in a paragraph maybe under a generic "Contact" but not as heading? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't list Contact as allowed heading. So better to fold contact info into a short
maybe under About the Employer or at top. But we can also just drop it. However we need to preserve ALL substantive information; contact info is substantive? Might be considered minor metadata. The instruction says fold minor metadata into a short
or drop it. So we can include a short
with contact details.
We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we remove "Share on X", "Application Deadline 10/2/2026 12:00 PM Pacific", "Date Posted 9/11/2026", "Contact Danielle Haxton 530-295-2258", "Number of Openings 1", maybe we keep number of openings? Could be minor metadata. Probably drop.
We need to keep Salary Pay Range, Additional salary info, Length of Work Year, Employment Type, Mandatory Testing, Practicum Date, Qualification Appraisal Interview, Selection Interview. Those are process details; maybe they belong under a section like "Selection Process" but not in allowed headings. The allowed headings list does not include "Selection Process". However we could include them under "About the role" or "Responsibilities"? Not appropriate. The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exhaustive? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely only those headings are allowed. So we should only create sections for those categories if content exists. For other info like testing dates, maybe we can incorporate into "About the role" or "Responsibilities"? Not really. Could we omit them? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we must keep those details somewhere. If we cannot create a heading for them, we could put them in a
under a relevant existing heading like "About the role" or maybe under a generic
at top. But that might misrepresent. However the instruction says "Prefer a few substantive sections over many thin ones." So we could combine all extra info into a single section like "About the role" or "Details". But the allowed headings list includes "About the role". So we could put all non-standard info under "About the role". But we already have "About The Employer" which is similar to "About the role"? Actually "About The Employer" is about employer, not role. Could treat as "About the role". But we also have Job Summary. Could combine.
Better approach: Use headings: About the role (includes employer description, job summary), Responsibilities (duties), Requirements (qualifications/education/experience), Benefits, Pay, Schedule. Then we can put process details (testing, practicum, interview dates) under About the role as a paragraph.
Let's extract substantive content:
About the employer paragraph: "At our core, EDCOE supports the diverse educational needs of El Dorado County’s student population not only in schools but throughout the community. Our leadership provides students with progressive and engaging learning experiences, while facilitating collaboration that maximizes resources for school districts and the county alike. Our goal is to deliver educational excellence through responsible, cost-effective centralized services in order to meet regulatory and educational standards in a safe, successful, educational environment for all of our children. Students, parents, educators and the community are invited to learn more about our services, programs, opportunities and innovations offered and available to prepare students for future success."
Job Summary: "Job Purpose Statement: Under general supervision of the Director of Information Technology, position is responsible for providing technical support for staff and students in a call center environment utilizing phone, email, and ticketing system; assists staff and students with setup, configuration and maintenance of technology, equipment and software; guides staff regarding the use of a broad range of products, offerings, and services; provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures; performs backup of critical data files. Prepares progress reports for work performed; and operates audio-visual and related equipment."
Responsibilities: The job summary already includes duties; we could treat that as Responsibilities.
Requirements / Qualifications: Education: High school diploma or equivalent. Experience: One (1) year of professional experience in information technology support, help desk support, or providing technical support in a professional work environment. Experience in a school district or county office of education is preferred. Also required documents: Letter of Introduction, Letter(s) of Recommendation (2 current letters (written in the last 2 years)), Resume. Those are application requirements, not qualifications. But we can include under Requirements as list.
Benefits: EDCOE pays $600/month toward medical, no cost dental, life insurance, EAP, long term disability; $4.87/month vision; CalPERS retirement.
Pay: Salary Pay Range $5,548.86 - $7,222.74 Monthly. Additional salary info: Initial salary placement is on the first step of range.
Schedule: Length of Work Year 8 hours per day, 5 days per week, 261 days per year, 12 months per year. Employment Type Full Time.
Process details: Mandatory Testing Multiple choice test link will be sent after application deadline and is due by 10:00 p.m. October 4, 2026. Practicum Date Practicums will be conducted on Zoom and are scheduled at 10:00 AM on Tuesday, October 6, 2026. Qualification Appraisal Interview The morning of Friday, October 9, 2026. Selection Interview The morning of Tuesday, October 13, 2026.
We can include these under About the role as a paragraph.
Now construct HTML.
We'll start with maybe a
for contact? Could drop. I'll include a short
with contact info: "Contact: Danielle Haxton, 530-295-2258". That's minor metadata.
Then sections:
About the role
At our core, EDCOE supports the diverse educational needs of El Dorado County’s student population not only in schools but throughout the community. Our leadership provides students with progressive and engaging learning experiences, while facilitating collaboration that maximizes resources for school districts and the county alike. Our goal is to deliver educational excellence through responsible, cost-effective centralized services in order to meet regulatory and educational standards in a safe, successful, educational environment for all of our children. Students, parents, educators and the community are invited to learn more about our services, programs, opportunities and innovations offered and available to prepare students for future success.
Job Purpose Statement: Under general supervision of the Director of Information Technology, position is responsible for providing technical support for staff and students in a call center environment utilizing phone, email, and ticketing system; assists staff and students with setup, configuration and maintenance of technology, equipment and software; guides staff regarding the use of a broad range of products, offerings, and services; provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures; performs backup of critical data files. Prepares progress reports for work performed; and operates audio-visual and related equipment.
Selection process: Multiple choice test link will be sent after application deadline and is due by 10:00 p.m. October 4, 2026. Practicums will be conducted on Zoom and are scheduled at 10:00 AM on Tuesday, October 6, 2026. Qualification appraisal interview: the morning of Friday, October 9, 2026. Selection interview: the morning of Tuesday, October 13, 2026.
Responsibilities
Provide technical support for staff and students in a call center environment via phone, email, and ticketing system; assist with setup, configuration, and maintenance of technology, equipment, and software; guide staff on use of products, offerings, and services; identify, prioritize, and resolve problems following established guidelines; perform backup of critical data files; prepare progress reports; operate audio‑visual and related equipment.
But we already covered responsibilities in About the role; maybe we should not duplicate. Better to keep Responsibilities as list of duties from job summary. Let's extract bullet list:
- Provide technical support for staff and students in a call center environment utilizing phone, email, and ticketing system.
- Assist staff and students with setup, configuration and maintenance of technology, equipment and software.
- Guide staff regarding the use of a broad range of products, offerings, and services.
- Provide identification, prioritization, and resolution of problems following well-defined guidelines and procedures.
- Perform backup of critical data files.
- Prepare progress reports for work performed.
- Operate audio-visual and related equipment.
We'll put as - .
Requirements
- Education: High school diploma or equivalent.
- Experience: One (1) year of professional experience in information technology support, help desk support, or providing technical support in a professional work environment. Experience in a school district or county office of education is preferred.
- Application materials: Letter of Introduction; two current letters of recommendation (written within the last 2 years); Resume.
Benefits
- $600/month toward medical coverage
- No‑cost dental
- Life insurance
- Employee Assistance Program (EAP)
- Long‑term disability
- $4.87/month vision
- CalPERS retirement
Pay
Salary range: $5,548.86 – $7,222.74 per month. Initial salary placement is on the first step of the range.
Schedule
Full‑time position:
for prose. We need to preserve all substantive information, remove boilerplate like "Share on X", "Application Deadline", "Date Posted", contact info? Contact info maybe minor metadata; we can fold into short
or drop. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include contact info in a paragraph maybe under a generic "Contact" but not as heading? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't list Contact as allowed heading. So better to fold contact info into a short
maybe under About the Employer or at top. But we can also just drop it. However we need to preserve ALL substantive information; contact info is substantive? Might be considered minor metadata. The instruction says fold minor metadata into a short
or drop it. So we can include a short
with contact details. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we remove "Share on X", "Application Deadline 10/2/2026 12:00 PM Pacific", "Date Posted 9/11/2026", "Contact Danielle Haxton 530-295-2258", "Number of Openings 1", maybe we keep number of openings? Could be minor metadata. Probably drop. We need to keep Salary Pay Range, Additional salary info, Length of Work Year, Employment Type, Mandatory Testing, Practicum Date, Qualification Appraisal Interview, Selection Interview. Those are process details; maybe they belong under a section like "Selection Process" but not in allowed headings. The allowed headings list does not include "Selection Process". However we could include them under "About the role" or "Responsibilities"? Not appropriate. The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exhaustive? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely only those headings are allowed. So we should only create sections for those categories if content exists. For other info like testing dates, maybe we can incorporate into "About the role" or "Responsibilities"? Not really. Could we omit them? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we must keep those details somewhere. If we cannot create a heading for them, we could put them in a
under a relevant existing heading like "About the role" or maybe under a generic
at top. But that might misrepresent. However the instruction says "Prefer a few substantive sections over many thin ones." So we could combine all extra info into a single section like "About the role" or "Details". But the allowed headings list includes "About the role". So we could put all non-standard info under "About the role". But we already have "About The Employer" which is similar to "About the role"? Actually "About The Employer" is about employer, not role. Could treat as "About the role". But we also have Job Summary. Could combine. Better approach: Use headings: About the role (includes employer description, job summary), Responsibilities (duties), Requirements (qualifications/education/experience), Benefits, Pay, Schedule. Then we can put process details (testing, practicum, interview dates) under About the role as a paragraph. Let's extract substantive content: About the employer paragraph: "At our core, EDCOE supports the diverse educational needs of El Dorado County’s student population not only in schools but throughout the community. Our leadership provides students with progressive and engaging learning experiences, while facilitating collaboration that maximizes resources for school districts and the county alike. Our goal is to deliver educational excellence through responsible, cost-effective centralized services in order to meet regulatory and educational standards in a safe, successful, educational environment for all of our children. Students, parents, educators and the community are invited to learn more about our services, programs, opportunities and innovations offered and available to prepare students for future success." Job Summary: "Job Purpose Statement: Under general supervision of the Director of Information Technology, position is responsible for providing technical support for staff and students in a call center environment utilizing phone, email, and ticketing system; assists staff and students with setup, configuration and maintenance of technology, equipment and software; guides staff regarding the use of a broad range of products, offerings, and services; provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures; performs backup of critical data files. Prepares progress reports for work performed; and operates audio-visual and related equipment." Responsibilities: The job summary already includes duties; we could treat that as Responsibilities. Requirements / Qualifications: Education: High school diploma or equivalent. Experience: One (1) year of professional experience in information technology support, help desk support, or providing technical support in a professional work environment. Experience in a school district or county office of education is preferred. Also required documents: Letter of Introduction, Letter(s) of Recommendation (2 current letters (written in the last 2 years)), Resume. Those are application requirements, not qualifications. But we can include under Requirements as list. Benefits: EDCOE pays $600/month toward medical, no cost dental, life insurance, EAP, long term disability; $4.87/month vision; CalPERS retirement. Pay: Salary Pay Range $5,548.86 - $7,222.74 Monthly. Additional salary info: Initial salary placement is on the first step of range. Schedule: Length of Work Year 8 hours per day, 5 days per week, 261 days per year, 12 months per year. Employment Type Full Time. Process details: Mandatory Testing Multiple choice test link will be sent after application deadline and is due by 10:00 p.m. October 4, 2026. Practicum Date Practicums will be conducted on Zoom and are scheduled at 10:00 AM on Tuesday, October 6, 2026. Qualification Appraisal Interview The morning of Friday, October 9, 2026. Selection Interview The morning of Tuesday, October 13, 2026. We can include these under About the role as a paragraph. Now construct HTML. We'll start with maybe a
for contact? Could drop. I'll include a short
with contact info: "Contact: Danielle Haxton, 530-295-2258". That's minor metadata. Then sections:
About the role
At our core, EDCOE supports the diverse educational needs of El Dorado County’s student population not only in schools but throughout the community. Our leadership provides students with progressive and engaging learning experiences, while facilitating collaboration that maximizes resources for school districts and the county alike. Our goal is to deliver educational excellence through responsible, cost-effective centralized services in order to meet regulatory and educational standards in a safe, successful, educational environment for all of our children. Students, parents, educators and the community are invited to learn more about our services, programs, opportunities and innovations offered and available to prepare students for future success.
Job Purpose Statement: Under general supervision of the Director of Information Technology, position is responsible for providing technical support for staff and students in a call center environment utilizing phone, email, and ticketing system; assists staff and students with setup, configuration and maintenance of technology, equipment and software; guides staff regarding the use of a broad range of products, offerings, and services; provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures; performs backup of critical data files. Prepares progress reports for work performed; and operates audio-visual and related equipment.
Selection process: Multiple choice test link will be sent after application deadline and is due by 10:00 p.m. October 4, 2026. Practicums will be conducted on Zoom and are scheduled at 10:00 AM on Tuesday, October 6, 2026. Qualification appraisal interview: the morning of Friday, October 9, 2026. Selection interview: the morning of Tuesday, October 13, 2026.
Responsibilities
Provide technical support for staff and students in a call center environment via phone, email, and ticketing system; assist with setup, configuration, and maintenance of technology, equipment, and software; guide staff on use of products, offerings, and services; identify, prioritize, and resolve problems following established guidelines; perform backup of critical data files; prepare progress reports; operate audio‑visual and related equipment.
But we already covered responsibilities in About the role; maybe we should not duplicate. Better to keep Responsibilities as list of duties from job summary. Let's extract bullet list: - Provide technical support for staff and students in a call center environment utilizing phone, email, and ticketing system. - Assist staff and students with setup, configuration and maintenance of technology, equipment and software. - Guide staff regarding the use of a broad range of products, offerings, and services. - Provide identification, prioritization, and resolution of problems following well-defined guidelines and procedures. - Perform backup of critical data files. - Prepare progress reports for work performed. - Operate audio-visual and related equipment. We'll put as- .
Requirements
- Education: High school diploma or equivalent.
- Experience: One (1) year of professional experience in information technology support, help desk support, or providing technical support in a professional work environment. Experience in a school district or county office of education is preferred.
- Application materials: Letter of Introduction; two current letters of recommendation (written within the last 2 years); Resume.
Benefits
- $600/month toward medical coverage
- No‑cost dental
- Life insurance
- Employee Assistance Program (EAP)
- Long‑term disability
- $4.87/month vision
- CalPERS retirement
Pay
Salary range: $5,548.86 – $7,222.74 per month. Initial salary placement is on the first step of the range.
Schedule
Full‑time position: