Help Desk Technician (48571)

JRK Property Holdings is a vertically integrated private equity real estate company with $6 billion in assets across 26 states, specializing in multifamily properties and hospitality investments.

About the role

As a Help Desk Technician, you will provide technical support to internal users by troubleshooting hardware and software issues, assisting with systems, network, and server maintenance, and ensuring timely resolution of technical problems through helpdesk tickets.

Responsibilities

• Respond promptly to help desk requests and provide technical support
• Troubleshoot hardware and software issues, escalating as needed
• Install, configure, and maintain hardware and software components
• Collaborate with the IT team to ensure efficient operation of all systems
• Maintain discretion, handle situations confidently, and work effectively in a fast-paced environment

Requirements

• High School Degree (associate or bachelor’s degree in relevant areas highly preferred)
• Proven experience as a Help Desk Technician or similar role
• Proficiency in Windows and Mac operating systems
• Basic understanding of networking concepts
• Excellent problem-solving and communication skills
• Customer-oriented approach

Skills

• Excellent verbal and written communication with strong attention to detail
• Strong organizational and time management skills
• Ability to function well in a high-volume, fast-paced environment
• Proficient with Microsoft Office Suite or related software
• Treats everyone with respect, accepts responsibility, and maintains confidentiality

Benefits

• Medical, dental, vision, and basic life insurance options
• Auto-enrollment in 401(k) plan after 60 days of employment
• 80 vacation hours accrued in the first year
• Paid sick leave per state or local requirements (minimum 40 hours per year)
• Paid holidays for ten holidays per year (eligibility after 30 days of employment)

Schedule

• Full-time, Monday through Friday, 7:30 AM to 5:00 PM
• Occasional weekends
• Approximately 5% travel may be required

Physical Requirements

• General office environment
• Occasional need to drive a personal vehicle for business