Help Desk Technician (1152644)

About the role

Federal Gov contracting company is hiring for 3 Helpdesk openings and one lead opening in Oneida, NY. This is a direct hire/permanent position. Applicants must be a US Citizen or Green Card holder.

Responsibilities

• Conducts first line of support for all calls coming into the Call Center.
• Escalates calls to appropriate support staff in a timely and proficient manner to comply with Service Level Agreements.
• Effectively communicates with the person calling concerning the status of the call and the time a technician is expected.
• For each call that is routed through the Help Desk, creates a ticket at the time of the call.
• Makes follow up calls as required ensuring customer satisfaction.
• Contacts users regarding the best time to schedule required tasks.

Requirements

• A degree in Computer Science, or other related technical field, and/or equivalent experience of at least two years working in an IT environment.
• Must be able to effectively communicate with users to provide first level support over the phone.
• Must possess knowledge of Microsoft Office, Microsoft Windows 2000, and XP, and basic networking concepts (TCP/IP, DNS, cabling, wireless, etc.).
• Must be comfortable supporting administrator-level functionality across operating systems.
• Must have knowledge and experience with corporate infrastructure packages such as.

Benefits

• Health
• 401k match
• PTO

Pay

$40,000.00 USD Annually - $85,000.00 USD Annually