Help Desk Tech - MIDS - TS/SCI w/Polygraph

Job Qualifications

• Customer Service
• Help Desk Support
• Troubleshooting
• Security+
• CE - Comptia Security+

Skills

• Security+
• CE - Comptia Security+

Experience

4 + years of related experience

Required Certifications

• TS/SCI and CI Polygraph

Public Trust/Other Required

US Citizenship Required

Location

USA MD Annapolis Junction

About the Role

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Responsibilities

Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnose, identify, isolate, and analyze problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

Requirements

Required Education and Experience*: Help Desk Technician IV - AA/AS and 5+ years of experience
Years of experience can count in place of education and education can count in place of years of experience in some cases.

Qualifications

Required Certifications: Security+, CEPWS 9.1 ( ITIL, A+, HDI-CSR, MS 365)
TS/SCI and CI Polygraph Required; US Citizenship Required

Benefits

• 401(k) with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Paid education and certifications
• Cutting-edge technology you can learn from
• Full flex work weeks where possible
• Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Pay

The likely hourly rate for this position is between $33.52 - $45.34. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule

Scheduled Weekly Hours: 40

Telecommuting Options

Telecommuting Options: Onsite Work Location