Help Desk Support Technician

About the Company

Interstate Waste Services (IWS) is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey, and Connecticut markets, with a rail-served landfill in Ohio. IWS is committed to delivering high-quality waste, recycling, and environmental services while prioritizing the safety of employees, customers, and communities. We serve a diverse range of industrial, medical, and commercial/residential customers. Founded in 1998, IWS has grown through acquisitions, many of which were family-owned businesses that remain part of our team today. We combine the resources of a large company with the values and care of a family-run business.

About the Role

This position provides first-line helpdesk support to all company employees, assisting them with hardware and software-related issues via phone, email, or on-site visits.

Responsibilities

• Manage Help Desk tickets in a timely manner.
• Respond to employee issues via phone, email, computer chat, or site visits.
• Take ownership of user problems, be proactive in resolving issues, and follow up to ensure resolution.
• Support users in the use of computer equipment and software by providing necessary training and advice.
• Arrange for external technical support when problems cannot be resolved in-house.
• Escalate issues to the next level when necessary.
• Obtain a general understanding of OS and application operations related to company-offered services.
• Create, edit, and organize department documentation.
• Provide onsite support to any of IWS's facilities in NY, NJ, CT, OH, and future locations.
• Travel is required when needed, with about 25% local travel to other company sites.

Requirements

• Strong knowledge of Microsoft-based operating systems within a network environment.
• Strong knowledge of the Microsoft Office suite of applications.
• Experience with computer imaging software.
• Ability to diagnose and resolve basic computer technical issues.
• Familiarity with Apple mobile devices and tablets.
• Good understanding of TCP/IP networking.
• Good understanding of PC hardware setup and configuration.
• Ability to work independently and efficiently to meet deadlines.
• Highly organized to keep Help Desk tickets in order.
• Excellent oral communication skills.
• Ability to carry or transport various hardware.
• Self-motivated, detail-oriented, and organized.

Pay

Salary Range Minimum: USD $26.92/Hr. Salary Range Maximum: USD $33.00/Hr.